Ratings based on 294 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
25 May 2024 by Hotel Management, Hotel Management
Dear Valuable Guest! Thank you for taking time to give us your positive opinion and to share your experience with another reviewer.It was a pleasure for us to welcome you in SUNRISE Holidays Resort. All the team is waiting to welcome you back in your second home to make your holiday unforgettable. Thank you,Best regards, The Hotel management
by A verified traveler
Posted 14 May 2024
Great location, great food, amazing staff but a little dated in places. We had a strange smell coming from the AC and the room was a bit tired looking. The furniture was all dented, but very clean and the bed was very comfortable. Housekeeper was brilliant and even made a towel birthday cake for my mum. If I ever find myself in Hurghada again, I will return. Thanks
Comment from Hotel Management
19 May 2024 by Hotel Management, Hotel Management
Dear Maxwell,Thank you for sharing your review of your recent experiences with the website community.We are pleased that your accommodations and visit to the SUNRISE Holidays Resort left a great impression. It is wonderful to hear that you were left satisfied by our friendly staff.Thank you again for sharing, we can’t wait see you when your visit us again!The hotel Management
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
20 Apr 2024 by The Hotel management., Hotel Management
Dear Deborah! We are happy to see that you had a nice stay in our resort and would like to thank you for sharing your vacation experience.It will be a pleasure to welcome you again in SUNRISE Holidays Resort and make your next stay with us as comfortable as possible. Best regards, The Hotel Management
by A verified traveler
First class hotel
Posted 5 Mar 2024 on HotelsA great place to stay.
Very close to the harbour and only a short distance from the airport
Comment from Hotel Management
6 Mar 2024 by The Hotel management., Hotel Management
Dear John! We are happy to see that you had a nice stay in our resort and would like to thank you for sharing your vacation experience.It will be a pleasure to welcome you again in SUNRISE Holidays Resort and make your next stay with us as comfortable as possible. Best regards, The Hotel Management
by A verified traveler
Posted 22 Feb 2024
A superb time was had within the complex of the hotel. The staff couldn't have been more helpful and obliging. The food was excellent and the atmosphere very warm and friendly. The experiences we had 'outside' of the hotel were another matter. It was exasperating feeling like human carrion wherever we went. Next time we will just stay in the hotel.
Comment from Hotel Management
25 Feb 2024 by The Hotel management., Hotel Management
Dear Mr. Andrew, We are happy to see that you had a nice stay in our resort and would like to thank you for sharing your vacation experience.It will be a pleasure to welcome you again in SUNRISE Holidays Resort and make your next stay with us as comfortable as possible. Best regards, The Hotel Management
by A verified traveler from Hollywood
Posted 16 Feb 2024
The room wasn't clean properly.
Comment from Hotel Management
17 Feb 2024 by The Hotel management., Hotel Management
Dear Olga, Thank you very much for such feedback & comments. It is wonderful to hear that you were left satisfied by our friendly staff.We apologize for inconvenience you might have experience yesterday and assuring you that we are studying best ways to avoid such shortfalls to happen again in future in the benefit of our future guests.Please be assured that your comments have been already forwarded to the management team and were reviewed accordingly.Hotel Management
by A verified traveler
Posted 28 Jan 2024
Overall we enjoyed our stay but felt it was not a 5* hotel. Quite tired for a "recently renovated" Premium room.
Good variety and quantity of food in the main buffet restaurant. Quality was a mixed bag - there was always something good at every meal though.
The room was good apart from stinking drains in the bathroom. Easily solved by blocking them with the flannels provided but reporting the problem to the hotel had no effect so we suspect it's an expected problem with all Egyptian sewer systems.
The blanket was stained and edge binding was ripped in one corner, resulting in a serious trip, torn muscle and continuing ankle pain and suffering - staff member from guest services it was reported to did not seem concerned or apologetic enough or likely to remedy it for others.
The "app" was awful. Very slow and inefficient. Restaurant bookings made through it never reached the restaurants. Wifi started off slow and got slower after an "upgrade" but there was at least a signal in most places.
We are lucky to have survived the driving supplied by Ali at the taxi desk on our overnight trip to Luxor. The driver was clearly overworked and tired, as well as driving dangerously fast and aggressively. Allowing Ali to operate from the hotel reflects badly on the hotel and our experience of it. We expected his company would have been checked and approved by the hotel.
Einegar and Tarak at the Splash bar were friendly and helpful. Most other staff were good but sometimes too eager.
Comment from Hotel Management
29 Jan 2024 by The Hotel management., Hotel Management
Dear Mr. Christopher! We would like to thank you for taking the time to share you note regarding your last stay in our property. We were really concerned to know that you did not enjoy your stay with us, please accept our sincere apologies. Kindly note we appreciate your comments, please assured that your feedback is shared with the concerned for direct rectification,your stay feedback are of great importance to us, only through your feedback and ratings can we aim to improve the service our guests’ receive, and in today’s world this is essential. At last, we do appreciate your point of view and you will be always welcomed whenever you decide to visit our hotel in any future occasion. Best regards. Hotel management
by A verified traveler
Posted 24 Jan 2024 on Hotels
Comment from Hotel Management
28 Jan 2024 by The Hotel management., Hotel Management
Dear Valuable Guest! Thank you for taking time to give us your positive opinion and to share your experience with another reviewer.It was a pleasure for us to welcome you in SUNRISE Holidays Resort. All the team is waiting to welcome you back in your second home to make your holiday unforgettable. Thank you,Best regards, The Hotel management.
by A verified traveler
Posted 22 Jan 2024
Comment from Hotel Management
24 Jan 2024 by The Hotel management., Hotel Management
Dear Peter! Thank you for taking time to give us your positive opinion and to share your experience with another reviewer.It was a pleasure for us to welcome you in SUNRISE Holidays Resort. All the team is waiting to welcome you back in your second home to make your holiday unforgettable. Thank you,Best regards, The Hotel management.
by A verified traveler
Posted 11 Jan 2024
Comment from Hotel Management
14 Jan 2024 by The Hotel management., Hotel Management
Dear Valuable Guest! Thank you for taking time to give us your positive opinion and to share your experience with another reviewer.It was a pleasure for us to welcome you in SUNRISE Holidays Resort. All the team is waiting to welcome you back in your second home to make your holiday unforgettable. Thank you,Best regards, The Hotel management.
