Ratings based on 75 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jan 2020 on Hotels
by A verified traveler from Atlanta
Posted 30 Dec 2019
Comment from Hotel Management
9 Jan 2020 by Guest experience & Quality Department, Hotel Management
The team of Samra Bay Hotel & Resort- want to thank you for taking the time to share your holiday experience.
We hope to have the honor to welcome you again in our resort.
With best regards,
by A verified traveler
Posted 5 Dec 2019
Very pleasant stuff. Good food. The cleanliness of the rooms should be improved.
Comment from Hotel Management
5 Dec 2019 by Guest experience & Quality Department, Hotel Management
Dear Valued Guest,
Sunny Greetings from Samra Bay Hotel & Resort,
We want to thank you for your feedback about our resort. We are very happy that you enjoyed your stay with us and will be honored to welcome you again in Samra Bay Hotel & Resort,
With best regards,
Omar Attia
Guest experience & Quality Department
by A verified traveler
Posted 24 Nov 2019
Nimar in the entertainment team and milad at the restaurant both did an amazing jobs
Comment from Hotel Management
24 Nov 2019 by Guest experience & Quality Department, Hotel Management
Dear Our Guest,
Sunny Greetings from Samra Bay Hotel & Resort,
Let me seize this opportunity to thank you for your comments concerning your recent visit at in Samra Bay Hotel ,spending your holiday and for taking time to put your feed back. We are greatly appreciating any comments made by our guests and constantly strive to achieve the highest quality of standards.
Many thanks for your positive comments, it is only through valuable feedback received from our valued guests, such as your good self that we are able to maintain and further improve the quality of our services.
We are very pleased that you have enjoyed your overall stay with us and that we have met your expectations. We place great value on your continued relationship with Sunrise Resorts.
We are looking forward to welcoming you once again at Samra Bay Hotel
Kindly regards
by A verified traveler
Posted 18 Nov 2019
Comment from Hotel Management
20 Nov 2019 by Mina, Hotel Management
Dear our Valuable Guest, Good day from Samra Bay Hotel , thank you very much for your visit to us , your comments on top of our consideration . Looking forward to welcoming you soon with your lovely family . kind regards, Team Work
by A verified traveler from New York, NY
Posted 15 Oct 2019
In general, I have a pleasant experience staying in this hotel for 2 nights.
The cons were lack of green plants and shadow on the hotel's territory, the very poor WIFI internet that is available only at the lobby.
Comment from Hotel Management
20 Nov 2019 by Mina, Hotel Management
Dear our Valuable Guest, Good day from Samra Bay Hotel , thank you very much for your visit to us , your comments on top of our consideration . Looking forward to welcoming you soon with your lovely family . kind regards, Team Work
by A verified traveler
Posted 18 Aug 2019 on Hotels
Good stay
Comment from Hotel Management
20 Nov 2019 by Mina, Hotel Management
Dear our Valuable Guest, Good day from Samra Bay Hotel , thank you very much for your visit to us , your comments on top of our consideration . Looking forward to welcoming you soon with your lovely family . kind regards, Team Work
by A verified traveler
Posted 5 Mar 2019 on Hotels
i loved my stay at Samra Bay, animation team is awesome and very friendly. all the staff are amazing and make you feel welcomed. I loved the food presented in the buffet restaurant - all was fresh and tasty!!
Comment from Hotel Management
2 May 2019 by Medhat, Hotel Management
Thanks and we hope to see you again
by A verified traveler from Montreal , Canada
Posted 14 Feb 2019
The staff was excellent , Morkos in the restaurent and Mickel at the beach were very cooperative
and smiley all the time
Comment from Hotel Management
20 Nov 2019 by Mina, Hotel Management
Dear our Valuable Guest, Good day from Samra Bay Hotel , thank you very much for your visit to us , your comments on top of our consideration . Looking forward to welcoming you soon with your lovely family . kind regards, Team Work
by A verified traveler
Posted 29 Jan 2019
Overall, this is a bad a hotel. The money you save in the booking, you spend in the hotel as they nickel and dime you for everything. The all inclusive package is very misleading. The package only means free meals at the restaurant and free soft drinks. When we found that out, we upgraded to the package so that we could get alcoholic drinks as well, however, we later found out that they have no variety in alcohol. One type of rum, whiskey and vodka. All of them were some brand I never heard of. Also, any type of mixed drink was extra even though we paid for the higher all inclusive package.
Many areas of the resort were still under construction. There are about 4 or 5 very over priced shops on the property. There is a pharmacy less then five minutes walking from the lobby that is much more reasonably priced and has anything you might have forgotten. The hotel has one “heated” pool. By heated, I mean that they put a cover at night on the pool and let the sun heat it in the morning. By 2:00 Pm, the water is cold again. The biggest disappointment in the hotel is the hours. This hotel is only open from 10:00 until 5:00 Pm. Pool, beach, gym, all close. Also, gym cost extra to use.
WiFi in the lobby is free, but was horrible and the WiFi in the rooms is over priced and very weak. The only thing that saves this place is the better than average entertainment at night. They have good shows and a group that gets the audience involved but I would never stay there again.
