Ratings based on 993 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
There were tootsie rolls in the ac unit and water pressure for shower wasn’t the greatest.
Comment from Hotel Management
16 Jun 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Katherine,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ HUNTSVILLE. I am sorry that your experience did not meet your expectations, as you indicated that you found tootsie rolls in the AC unit and that the water pressure was poor. This is nowhere near the standard that Red Roof upholds for our hotel and it is regrettable to see that this was the impression that you were left with.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will have a better stay in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 Jun 2024
Comfortable stay for the price, clean pool
Comment from Hotel Management
14 Jun 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Hello Victor,Thank you for being a guest here at our RED ROOF PLUS+ HUNTSVILLE. It is quite rewarding to know that we are able to provide you with a comfortable stay at affordable prices. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your visit next year!Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 12 Jun 2024
We had booked for three nights and ended up only staying one night because of how unsafe it felt and how unclean it was. Would not even recommend as a last resort hotel.
Comment from Hotel Management
14 Jun 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Makinley,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ HUNTSVILLE. I am sorry that your experience did not meet your expectations, as you indicated that you felt unsafe and that you found the room to be unclean. This is regrettable to hear as this is not an experience our guests usually have with us. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will have a better stay in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Jun 2024
I left & went somewhere else. This place is no safe
Comment from Hotel Management
8 Jun 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Deborah, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ HUNTSVILLE. We regret that your stay did not meet your expectations and apologize for the challenge you faced. I am sorry to read that you felt unsafe and that you had to leave the property. We are taking your comments seriously and will be coordinating with our team to improve the quality of our services at Red Roof. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Your feedback is crucial in helping us provide a better experience for our guests, and we wish you the very best in your future travels.Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
1 Jun 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your positive rating, Yolanda. The staff at the RED ROOF PLUS+ HUNTSVILLE and I were so glad we earned your 4/5 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 27 May 2024
Very helpful and kind staff, and was clean
Comment from Hotel Management
28 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Travis,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ HUNTSVILLE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room and the helpful and friendly staff. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
25 May 2024 by Xao RediResponse Specialist, Hotel Management
I appreciate the time that you took to share your sentiments with us, Merced. Our team at the Red Roof Inn PLUS+ Huntsville appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
11 Jun 2024 by Samantha RediResponse Specialist, Hotel Management
Thank you for your review, Rachel. The staff at the RED ROOF PLUS+ HUNTSVILLE and I were upset we let you down, resulting in your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Samantha Red Roof Management RediResponse Specialist
by A verified traveler
Posted 13 May 2024
There were roaches in my room. The front desk attendant came to the room to spray insecticide.
Comment from Hotel Management
13 May 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Lilly,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ HUNTSVILLE. I am sorry that your experience did not meet your expectations. The situation you described regarding the encounter with pest. Please know that we work with pest control company, who regularly treats the property as is in the industry. We are very sorry for your experience. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, I do hope that you will visit any of our other brand locations in the future. Very truly yours,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 10 May 2024
There was black mold all over the bathroom and the front desk was unattended when we arrive and no one answered the phone.
Comment from Hotel Management
11 May 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF PLUS+ HUNTSVILLE. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the unattended front desk, possible mold in the bathroom and all the concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so it's disheartened to hear this was not the impression left with you. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,LaTundeRed Roof Management RediResponse Specialist
