Ratings based on 795 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
10 minutes after i got there the light went off. I rented the room for the confort of home to only not have light ac or even a hot shower.the light didnt come back on even when i checked out still no light it was horrible
Comment from Hotel Management
5 Jun 2024 by Brand Experience Team, Hotel Management
Hi Sara,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6
by A verified traveler
Posted 1 Jun 2024
This is the first time i am writing a bad review. But I
have to do this because it is the height of disgusting! Hotel room was not swept or moped. Refrigerator and microwave not cleaned. Shower curtain was soiled with mildew, toilet not cleaned. Floor was stained with jellylike substanceand brown liquid. I forgot to take pictures; it was the worst experience...!
I asked for cleaning supplies and spent about 2hours to clean and make the room habitable. They didn't have a clean room to move me to and the cleaning crew only cleans once in 3 days... When i asked for compensation, the first thing the lady told me was that they were the cheapest hotel around, and that the bed was made, so it was wrong of me to say the room was a total mess. I stepped out and tried to go back to my room only to realize that the bolt locked the door from inside, because if a screw that had come loose. When someone came to fix it he was working with the door open. I asked to shut the door to keep the flies out, he ignored me so I shut it. He went out and returned only to leave door open again, when I shut the door, he gave me the head to toe look.
This experience I will not forget in a hurry, if I ever do.
This location will become a junkyard in no time if the owners don't take the business seriously.
Comment from Hotel Management
4 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,It is disheartening to hear about your experience. Please accept our apologies for the issues you encountered. We will speak with our team to ensure that similar incidents will be prevented in the future. Our Team hopes you will give us another opportunity to provide you with a better stay.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this rating and would like to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
28 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this rating and would like to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
by A verified traveler
Posted 1 May 2024
The beds were terribly hard and uncomfortable. There was no water pressure to shower with, and the ice machine was broken. Also the air conditioner was so loud. The next morning the coffee had a bad burnt taste. This was a terrible experience after a long day of driving.
Comment from Hotel Management
6 May 2024 by Sophia CSR, Hotel Management
Dear Guest,I'm deeply sorry to hear about the numerous issues you encountered during your stay with us. Your comfort and satisfaction are our top priorities. Rest assured, we will address each of these concerns promptly to ensure that future guests do not experience the same issues. Please accept our sincerest apologies for the inconvenience and disappointment you experienced. We truly value your feedback and hope to have the opportunity to regain your trust in the future.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
28 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We were delighted to be your hosts recently, thank you for choosing to stay with us. Since you have rated us below 3, I am concerned to know about the issues you encountered during your visit. We always strive to make our guests stay superior and welcome all your honest comments; whether it is positive or negative to improve our services.
by A verified traveler
Posted 21 Apr 2024
Was awful, located behind a dumpster and the receptionist was very rude to us. Actually cockroach city
Comment from Hotel Management
26 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated with rudeness or that any misunderstandings regarding the issues you encountered were not addressed professionally. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.
by A verified traveler
Posted 20 Apr 2024
Simple and cheap. A place to take a shower and sleep. Nothing else stands out.
Comment from Hotel Management
20 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,We appreciate your recent stay with us. Please share your thoughts and suggestions with us so that we can continue to improve our services and amenities to better meet your needs and expectations.
by A verified traveler
Posted 29 Mar 2024
I didn't like the fact that my bathroom was clean..Toilet had feces in it..Shower wasnt cleaned hair left in shower..The bed sheets was fresh (was changed out from previous vistor)
Comment from Hotel Management
31 Mar 2024 by Sophia CSR, Hotel Management
Dear Guest,Maintaining a clean and pleasant environment is of utmost importance to us, and we will investigate the issues you mentioned to ensure they are addressed promptly. Our housekeeping team will thoroughly inspect the room. Your feedback is invaluable, and we appreciate your patience and understanding as we work to rectify these matters. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.
by A verified traveler
I’d stay again
Posted 3 Mar 2024 on HotelsCheck-in was a breeze. It’s an old building so doors are quirky. However the staff was wonderful and patient while I learned the “tricks.” I’d stay again if I needed to. The grounds were neat and clean for the most part.
Comment from Hotel Management
5 Mar 2024 by Sophia CSR, Hotel Management
Hi Darlene,Thank you for your feedback! We're glad to hear that your check-in process went smoothly and that you found our staff to be wonderful and patient. Your compliments about the cleanliness of our grounds are also appreciated. If there's anything else we can do to improve your experience in the future, please let us know. We hope to welcome you back again soon!
