Ratings based on 787 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this rating and would like to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
by A verified traveler
Posted 1 May 2024
The beds were terribly hard and uncomfortable. There was no water pressure to shower with, and the ice machine was broken. Also the air conditioner was so loud. The next morning the coffee had a bad burnt taste. This was a terrible experience after a long day of driving.
Comment from Hotel Management
6 May 2024 by Sophia CSR, Hotel Management
Dear Guest,I'm deeply sorry to hear about the numerous issues you encountered during your stay with us. Your comfort and satisfaction are our top priorities. Rest assured, we will address each of these concerns promptly to ensure that future guests do not experience the same issues. Please accept our sincerest apologies for the inconvenience and disappointment you experienced. We truly value your feedback and hope to have the opportunity to regain your trust in the future.
by A verified traveler
Posted 21 Apr 2024
Was awful, located behind a dumpster and the receptionist was very rude to us. Actually cockroach city
Comment from Hotel Management
26 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,We greatly appreciate that you've taken the time to share your rating of our hotel. I am very displeased to hear that anyone was treated with rudeness or that any misunderstandings regarding the issues you encountered were not addressed professionally. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for improved convenience in future visits.
by A verified traveler
Posted 20 Apr 2024
Simple and cheap. A place to take a shower and sleep. Nothing else stands out.
Comment from Hotel Management
20 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,We appreciate your recent stay with us. Please share your thoughts and suggestions with us so that we can continue to improve our services and amenities to better meet your needs and expectations.
by A verified traveler
Posted 29 Mar 2024
I didn't like the fact that my bathroom was clean..Toilet had feces in it..Shower wasnt cleaned hair left in shower..The bed sheets was fresh (was changed out from previous vistor)
Comment from Hotel Management
31 Mar 2024 by Sophia CSR, Hotel Management
Dear Guest,Maintaining a clean and pleasant environment is of utmost importance to us, and we will investigate the issues you mentioned to ensure they are addressed promptly. Our housekeeping team will thoroughly inspect the room. Your feedback is invaluable, and we appreciate your patience and understanding as we work to rectify these matters. We hope to have the opportunity to welcome you back and provide you with an improved experience in the future.
by A verified traveler
Posted 26 Feb 2024
Front desk agent was the lady with tattoos very very helpful gave me n my sister a late check out n was very understanding thank you 🙏
Comment from Hotel Management
26 Feb 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your kind words! We're delighted to hear that our front desk agent provided you and your sister with excellent service during your stay. We're glad she could accommodate your request for a late check-out and that she was understanding of your needs. We'll be sure to pass along your appreciation to her, as recognition of outstanding service is always appreciated. We look forward to welcoming you back again in the future!
by A verified traveler
Posted 16 Feb 2024
Comment from Hotel Management
23 Feb 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to share your wonderful rating. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
by A verified traveler
Posted 11 Feb 2024
First room -room 155 In building number 2
Had roachs in it
Baby one up to adult
So I went to lobby and request another room
Gentlemen
Moved us to building number 1in front of hotel
It was better but the shower drain was clogged and runs in the floor
Was not a good experience
Won’t stay at this hotel again
Poor condition
Comment from Hotel Management
12 Feb 2024 by Sophia CSR, Hotel Management
Dear Guest,I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience. We take this quite seriously and will take appropriate steps. Thank you again for taking the time to share this experience and for your valuable business.
by A verified traveler
Posted 11 Feb 2024
Property ok to lay your head no bells and whistles
Comment from Hotel Management
12 Feb 2024 by Sophia CSR, Hotel Management
Dear Guest,Providing the highest level of hospitality is our number one priority. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 5 Feb 2024 on Hotels
Comment from Hotel Management
8 Feb 2024 by Sophia CSR, Hotel Management
Dear Guest,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
