Ratings based on 988 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Pros..Property was clean, staff were nice. Cons..Needs some renovations. Dresser Draw was coming apart Plumbing needs updating. Every time you flushed the toilet the water would keep running.
by A verified traveler
Posted 29 May 2024
This property looks nothing like the photos online. In the lobby bathroom, someone left toothpaste and a toothbrush with toothpaste on it. The toilet in the bathrooms were not clean AT ALL. Feces were on the toilet. The paint was chipping in every inch of both rooms I looked at. Water damage on the ceiling. There was a cigarette butt and dust on the armoire. You could tell it hasn’t been cleaned in months. Worse experience ever. The pool had spider walking on water. The window on the ground floor did not lock let alone completely close.
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 26 May 2024
Was very dirty no air couch semen stained smelled of mildew
Comment from Hotel Management
27 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We sincerely apologize for the unacceptable conditions you encountered during your stay. This level of cleanliness is far below our standards, and we deeply regret the discomfort and inconvenience it caused you. We are taking immediate action to address these issues with our housekeeping and maintenance teams to ensure they are resolved and do not happen again. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a significantly improved experience in the future.
by A verified traveler
Posted 26 May 2024
The property weas unclean, cigarette butts and trash on the grounds in many places. We got a pet room, because we were traveling with an animal, expecting it to smell of pet but it smelled so strongly of urine we had to leave the window open the whole stay. We didnt have towels in our room upon arrival at 1am. There is all sorts of damage in the rooms and common areas. It works if you need a place to stay....
Comment from Hotel Management
27 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We sincerely apologize for the numerous issues you encountered during your stay. The cleanliness of the property, the odour in the pet room, and the lack of towels are all unacceptable and far below our standards. We are taking immediate action to address these concerns with our housekeeping and maintenance teams. Your feedback is invaluable to us, and we will work diligently to make the necessary improvements. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a much better experience in the future.
by A verified traveler
Posted 26 May 2024
The room smelt like smoke in a nonsmoking room. It was an easy switch but then that room offered had rusted tub fixtures. The small TV on top of the armoire. Just uncomfortable. Very very outdated. The reviews are not correct. Cannot be correct. No way an 8. They must complete their own reviews. Let’s see how breakfast goes.
Comment from Hotel Management
27 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for sharing your experience. We apologize for the smoke smell in your non-smoking room and the issues you encountered in the second room. We strive to maintain high standards, and it's clear we fell short during your stay. Your feedback regarding the outdated fixtures and overall comfort is noted, and we will work on making the necessary updates. We are committed to improving our services and appreciate your patience. We hope breakfast meets your expectations and that you'll consider giving us another chance in the future.
by A verified traveler
Posted 25 May 2024
TV didn't work and wasn't replaced till the 2nd day, window screens were ripped
Comment from Hotel Management
27 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your feedback. We apologize for the inconvenience you experienced with the non-working TV and the ripped window screens. It's disappointing that the TV issue wasn't resolved until the second day, and we regret any frustration this caused. Your comments are important to us, and we will address these issues promptly to prevent them from happening again. We appreciate your patience and hope to provide you with a better experience in the future.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
27 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
23 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
by A verified traveler
Posted 16 May 2024
Pictures on Expedia do not match the hotel ,
Checked in and had to give a deposit, the room they gave me 224 was tore up , when I walked up to the room the door was open , I walked in and the curtains were ripped up and barley hanging, the drawers were smashed in and with no pillows or comforter , and had a bad smell . I went back to the desk and they walked up with me and basically oh , I told them that I’m not taking a chance of them taking my deposit, they gave me another room which was better but still wasn’t that great . When you walk down the halls , the walls had patches everywhere like people just kicked in the walls . Not a great place to stay at all , like say the pics look great , but heck no never again , hopefully I get my deposit back , seemed kinda shady
Comment from Hotel Management
23 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for sharing your feedback about your stay with us! We sincerely apologize for your subpar experience at our property. This is generally not what our guests experience with us and we hope you give us a chance to make it better for you. This issue has been taken up with our management and we are taking committed steps to rectify it and ensure this does not happen again.
