Ratings based on 686 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Lillian
Posted 20 May 2024
Nice and fairly new Holiday Inn Express! Great area and close to everything! Fantastic tasting breakfast included!
Comment from Hotel Management
21 May 2024 by Charles G. , Hotel Management
Dear James Harvey,Thank you for the fantastic review! We appreciate the outstanding comments, and we are glad you enjoyed our delicious Express Start breakfast and great location. We thank you for choosing Holiday Inn Express and we hope that we have the opportunity to welcome you back on a future trip to Huntsville. Best Regards,Charles Guice, General Manager
by A verified traveler
Posted 8 May 2024
Needs updating.
Comment from Hotel Management
9 May 2024 by Charles G. , Hotel Management
Dear Stephan,Thank you for sharing your feedback. I am sorry that the accommodations at our hotel did not meet your expectations. There are updates to the decor and technology planned for the end of the year that will enhance the guest experience. We hope that these changes will be more to your liking. In the meantime, we take pride in our commitment to service excellence, and maintaining our current warm and inviting ambience that many have enjoyed. Thank you for choosing our hotel, and we sincerely hope you’ll give us another opportunity to serve you in the future. Best Regards,Charles Guice, General Manager
by A verified traveler
Posted 3 May 2024
The property was neat and clean. The staff was excellent. Very friendly and accommodating.
Comment from Hotel Management
4 May 2024 by Charles G., Hotel Management
Dear Sheila,Thank you for the outstanding review! Your wonderful comments regarding the staff and hotel are greatly appreciated. We are delighted to hear that you enjoyed the hospitality of the staff, and the neat and clean facility. We thank you for staying with us and we hope that we have the opportunity to serve you again.Best Regards,Charles Guice, General Manager
by A verified traveler
Posted 29 Apr 2024
Clean room, great shower pressure, comfy beds. Breakfast was delicious
Comment from Hotel Management
30 Apr 2024 by Charles G. , Hotel Management
Dear Larisa,Thank you for your excellent review! We are glad that you had a comfortable stay, and enjoyed the cleanliness of your room and the great shower pressure. Our Express Start breakfast is a perfect way to start your day and we are delighted to hear you enjoyed the delicious selections. Thank you for staying with us and we hope that we have the opportunity to welcome you back.Best Regards,Charles Guice, General Manager
by A verified traveler
Posted 11 Apr 2024
Comment from Hotel Management
1 May 2024 by Charles G. , Hotel Management
Dear Eric, Thank you for the excellent rating! We are glad that you enjoyed your stay. Thank you for staying with us and we hope that you will come back to visit us again soon. Best Regards, Charles Guice, General Manager
by A verified traveler
Posted 4 Apr 2024
Ms. Betty, breakfast hostess, was amazing!
Comment from Hotel Management
5 Apr 2024 by Charles G. , Hotel Management
Dear Kathryn,Thank you for the exceptional rating! Your awesome compliments of the hospitality provided by Betty are greatly appreciated. Ms. Betty’s dedication and warmth contribute to making our guests’ mornings memorable and we’ll be sure to pass along your kind words to her. We thank you for staying with us and we hope to welcome you back again soon.Best Regards,Charles Guice, General Manager
by A verified traveler
Posted 2 Apr 2024
The staff was extremely friendly and the hotel was very clean and in a lovely neighborhood.
Comment from Hotel Management
3 Apr 2024 by Charles G. , Hotel Management
Dear Kimberly,Thank you for your wonderful review! Your kind words regarding the staff are greatly appreciated. We are glad that you enjoyed the cleanliness of the hotel and our great location. We thank you for choosing to stay with us and we hope that we have the pleasure of serving you again. Kind Regards,Charles Guice, General Manager
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Charles G. , Hotel Management
Dear Ashley, Thank you for the excellent rating! We are glad that you enjoyed your stay. Thank you for staying with us and we hope that you will come back to visit us again soon. Best Regards, Charles Guice, General Manager
by A verified traveler
Posted 28 Mar 2024
I didn’t get the size bed that I paid for. When I called down to the front desk the lady lied to me and said they were queens, but in the morning when I checked out they confirmed to me that they were doubles. I said I paid for queens and the only thing they said was “sorry about that”. They didn’t offer to fix anything for me.
The ladies at the breakfast however were wonderful!
Comment from Hotel Management
28 Mar 2024 by Charles G. , Hotel Management
Dear Erin,Thank you for your feedback. We greatly appreciate your positive comments about the breakfast staff. We do apologize for any confusion regarding the bed sizes. All our rooms with two beds are queen size, and the front desk provided accurate information during your check-in and you did receive the room type that you reserved. Please note that we do not have any rooms with double beds at our hotel. The term “double queen beds” is sometimes used to refer to our two-bed rooms. We apologize if this miscommunication negatively affected your overall experience. We thank you for staying with us and hope that you will give us the opportunity to serve you again.Best Regards,Charles Guice, General Manager
by A verified traveler
Posted 26 Mar 2024
Excellent
Comment from Hotel Management
27 Mar 2024 by Charles G. , Hotel Management
Dear Boyd,Thank you for the 5 star rating! We are so pleased to hear that you enjoyed your stay with us. Thank you for choosing Holiday Inn Express and we hope that we have the opportunity to serve you again.Best Regards,Charles Guice, General Manager
