Ratings based on 570 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Friendly staff, quiet, convenient to Rocket Center
by A verified traveler
Posted 27 May 2024
Clean, staff very nice! Dining right there in lobby area. We had a nice breakfast every morning! Also bar available in evening.
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 25 May 2024
I regret to say we would probably choose a different hotel than this one if we stayed again. The hotel staff was friendly and our room was clean however we did have a few concerns about their policies.
The mattresses are not covered or protected by either a mattress protector or a mattress pad. This resulted in only a thin fitted sheet between you and the mattress. The quality of the fitted sheet was so poor the corners come up when you sleeping exposing the mattress.
One of my favorite amenities found at a Hilton Garden Inn is their in-house restaurant. Breakfast is an additional charge which can be À la cart cereal for $2.50 or a waitress served buffet for $18.50. The downside to this location is you can’t see what options are available because they are kept covered and only accessible by the cook.
We will try another location to see if these policies are just for this location or at all of the Hilton Garden Inns before passing judgment on this hotel chain.
It is a great location with a lot of shopping locations.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
20 May 2024 by Assistant General Manager Josh Anderson, Hotel Management
First and foremost, thank you for staying with us at the Hilton Garden Inn Space Center. We desire to give our guests the best possible experience they can have while they are here with us. Please let us know if there is anything else we can do the next time you are here to make your stay even more EXCEPTIONAL! Have a great week!
by A verified traveler
Posted 20 Apr 2024
Everything wonderful.
Comment from Hotel Management
20 May 2024 by Josh Anderson Asst. General Manager, Hotel Management
First and foremost, thank you for staying with us at the Hilton Garden Inn Space Center. We desire to give our guests the best possible experience they can have while they are here with us. Please let us know if there is anything else we can do the next time you are here to make your stay even more EXCEPTIONAL! Have a great week!Assistant General Manager Josh Anderson
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Josh Anderson Asst. General Manager, Hotel Management
Thank you so much for staying with us, Jonathan. It is our pleasure to serve you and we can't wait to welcome you back to Huntsville. Have a great weekend!
by A verified traveler
Posted 23 Mar 2024
Comment from Hotel Management
24 Mar 2024 by Assistant General Manager - Josh Anderson, Hotel Management
First and foremost, I want to sincerely apologize for any inconvenience that you experience while you were on property. It is our goal to give our guest the best experience possible. Please the next time you stay with us, let management know of any issues you are having so it can be fixed immediately. You, our guest, are our first priority and making sure you have a pleasant stay is the most important thing to us. Please reach out if I can do anything for you, Melissa!
by A verified traveler
Posted 19 Mar 2024
Hilton honors member I was not treated like a Hilton Honors member. I know that I booked a room that included breakfast however because I booked with Expedia they didn’t give me what I normally get as a Hilton Honors member and they told me that breakfast was not included so I was charged for breakfast if I ate at the hotel, the first room I was put in had blood on the shower curtains and then I was switch to another room. I don’t know if being switched to the room changed my amenities but you know it was a very disappointing stay
Comment from Hotel Management
9 Apr 2024 by Assistant General Manager - Josh Anderson, Hotel Management
Hey Cassandra, I'm so very sorry about this! Please reach out directly to the property and I'll be more than happy to look into making this right for you!
by A verified traveler
Posted 19 Mar 2024
Great place located perfect around shopping centers
Comment from Hotel Management
24 Mar 2024 by Assistant General Manager - Josh Anderson, Hotel Management
Thank you so much for staying with us! We appreciate you so much for allowing us to take care of your lodging needs and we look forward to hosting you again soon!
