Ratings based on 644 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
The walls were paper thin. When people next to us turned water on at 2 in the morning we woke up terrified thinking a train was coming through the walls. Also every time someone opened and closed their room door it would slam so hard it would make you jump. Pillows were not comfortable but bed was nice with fluffy covers.
Disappointed to pay that much be be woken up almost every hour cause of external noises and that is with us having our own sound machine on in our room.
by A verified traveler from katy
Posted 27 May 2024
The staff are super nice and friendly! The rooms were clean and neat.
by A verified traveler
Posted 17 May 2024
Absolutely the best
by A verified traveler
Posted 11 May 2024
by A verified traveler
Posted 4 May 2024
Nice clean room with friendly and welcoming staff. Just a few steps away from all the fancy stores and boutiques and great eateries, too.
by A verified traveler from Haines City
Posted 28 Apr 2024
Easy check in and hotel is good.
by A verified traveler
Posted 23 Apr 2024
Best location for our needs, great staff, good breakfast selection, but I can only speak for the condition of our room 1018. The room gets 3 stars only because we had the best sleep on your beds. The overall room needs desperate maintenance. The shower door wouldn’t close and seal because it’s literally falling off the wall, the toilet bowl was the only thing clean on the toilet. The towel bar is falling out of the wall. There are permanent scuff marks on the wall leading into the main room. The nightstand hasn’t been dusted in awhile, the furniture needs refinishing and the outlets by the bed are so overused, they couldn’t hold a plug. There’s more but an even overall maintenance is needed.
by A verified traveler
Posted 16 Apr 2024
As far as hotels go this one was pretty basic but nice. It is in a great location and my room had an amazing view of the pond and carrousel. I would have rated it higher if my room had been cleaner and the shuttle to the airport was free. The shuttle cost more than a Uber. The staff were really friendly and the pool area was nice.
by A verified traveler
Posted 1 Apr 2024
Great hotel! Very clean would recommend to stay and would def stay there again.
by A verified traveler
Posted 30 Mar 2024
Jai was at the check in. She was amazing. She changed our room with a smile and understanding. We really appreciated her professionalism.
