Ratings based on 978 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
As someone who stays in hotel all around the US this one is by far the worst hotel and the worst customer service ever, we are truck driver and our truck AC got messes up so we decided to stay here since its the only hotel we could find with semi parking(ONLY GOOD THING ABOUT THIS HOTEL), there at 1:30am, to check in it will be in between the door you cant enter the lobby, we got an old room in the back, we was ok with stay in the back and having a room with a connecting door, but the door was busted didn’t have a locked i had to move the mini fridge to the door to feel safe, the room was dusty like they haven’t used it in weeks the linens are worn off and towel are stains. Also there’s a construction going on next door with a non stop banging noise since 8am. We wanted late check out they don’t offer late check out not even of you willing to pay, their latest check out is at 11:30 when every hotels let you stay until 12, when we call the front desk to ask (from our cellphone because they phone dont work) her responce was who told us to get there at 2am like are you serious we drove for 10 hours and wanted to rest and freshen up and that was her response. So if you want a bad customer service treatment this is your place! PS im not a person that likes to waste time leaving reviews but this one deserves it. And to the lady in the front desk learn how to speak to people you disrespectful human!!
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello Maria, Thank you for sharing your feedback with us. We regret to hear about your experience and apologize for any inconvenience you encountered. We value all guest comments and will address your concerns internally. If you have any further issues, please don't hesitate to reach out to our management team. Your comments help us improve our service for all future guests.
by A verified traveler
Posted 5 May 2024
Friendly staff Clean room cumfy bed- close to a cute downtown with good restaurants
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello JOHN,We're delighted to hear you enjoyed our friendly staff, clean rooms, and comfy beds. It's great to know you found our location convenient for exploring the nearby downtown area and its dining options. We appreciate your positive feedback and hope to welcome you back on your next visit for another enjoyable experience.
by A verified traveler
Posted 4 May 2024
Friendly staff. Convenient to highway. Great for over night stay.
Comment from Hotel Management
6 May 2024 by Manager, Hotel Management
Hello Christine,We're delighted to hear you found our staff friendly and our location convenient for your overnight stay. Your feedback is much appreciated and we hope to welcome you back in the future for another pleasant experience at our hotel.
by A verified traveler
Posted 4 May 2024
Could not stay, did not stay. Pet friendly but not for cats.
Comment from Hotel Management
7 May 2024 by Manager, Hotel Management
Hello Charles,We apologize for any inconvenience you experienced. Our hotel is indeed pet-friendly, but unfortunately, our policy is tailored for dogs. We recommend contacting us directly for any specific pet policies before booking to ensure a comfortable stay for you and your pet.
by A verified traveler
Posted 29 Apr 2024
The checkin clerk was very friendly and helpful. The room was exceptionally clean with hardwood and tile floors. No carpet was a definite plus for us. The hotel is a basic hotel for an overnight stop along a road trip. The breakfast was hot and plentiful.
Comment from Hotel Management
1 May 2024 by Manager, Hotel Management
Hello Faye,We're grateful to hear you enjoyed our clean rooms and friendly staff. It's great to know you appreciated the hardwood and tile floors in the rooms. Our team works hard to provide a comfortable stay for road trip travelers. We're glad you liked the hot and plentiful breakfast options. Thank you for your feedback!
by A verified traveler
Posted 23 Apr 2024
The beds were the most comfortable on this trip but the air conditioner was terribly noisy.
Comment from Hotel Management
25 Apr 2024 by Manager, Hotel Management
Hello Diane, We're glad to hear you found our beds comfortable. We appreciate your feedback on the air conditioner and will forward it to our maintenance team for their review. Thank you for bringing this to our attention.
by A verified traveler
Posted 21 Apr 2024
The property was nice. I would give it a 4
Comment from Hotel Management
23 Apr 2024 by Manager, Hotel Management
Hello Sanford, We appreciate your positive feedback and are pleased to hear you found the property enjoyable. Your rating of 4 out of 5 is valuable to us as we continuously strive to provide a pleasant experience for our guests. Thank you for choosing to stay with us.
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Manager, Hotel Management
Hello Janice, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
by A verified traveler
Posted 10 Apr 2024
I liked that there was enough parking even when the hotel was pretty full and I liked the hot breakfast.
Comment from Hotel Management
12 Apr 2024 by Manager, Hotel Management
Hello Patricia,We are delighted to hear that you found our parking sufficient and enjoyed our hot breakfast during your stay. Our team always strives to provide a comfortable experience for all our guests. We hope to welcome you back for another enjoyable stay in the future.
by A verified traveler
Posted 8 Apr 2024
Easy access off of I-65, clean and comfortable beds and clean showers.
Comment from Hotel Management
11 Apr 2024 by Manager, Hotel Management
Hello Eric,Thank you for taking the time to share your positive experience with us. We are delighted to hear that you found our location convenient and enjoyed our comfortable beds and clean showers. We look forward to welcoming you back in the future for another pleasant stay.
