Ratings based on 989 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
The door when you put the key card in did not really want to open up and the beds were not really comfortable
Comment from Hotel Management
14 Jun 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Tanya,Thank you for taking the time to complete our guest survey. Red Roof appreciate your 3/5 score and comments regarding your recent stay at the Red Roof Inn Huntington. I'm sorry to hear that you found our beds to be uncomfortable and also had issues with operating our door. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 30 May 2024
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
23 May 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Bertha, We at the RED ROOF INN HUNTINGTON truly appreciates your scoring of 5/5 in regard to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
7 Jun 2024 by Xao RediResponse Specialist, Hotel Management
Hello David,Your review of the Red Roof Inn Huntington was recently brought to our attention. The team was saddened to see that we failed to provide you with a satisfactory experience. In order to understand what prompted your 2/5 score, I welcome any further information you can provide. It is through guest feedback that Red Roof is able to make improvements.Thanks again for sharing your rating. We would love to provide you with an improved stay on your next trip.Respectfully,XaoRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 5 May 2024
When i checked in the woman working was very friendly and told me where everything was located on site. Our room was well cleaned and pretty exact to the website.
Comment from Hotel Management
6 May 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Ashley, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn Huntington. It is so rewarding to read that you enjoyed the cleanliness of your room and the hospitality of our staff. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price!Sincerely,Tianna Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
23 May 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Maureen,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Huntington and I are saddened to see your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 2 May 2024
My family and I enjoyed the view,room WiFi was accessible and the parking was available
Comment from Hotel Management
3 May 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Yvonne,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HUNTINGTON. It's great to hear that you and your family enjoyed the view along with our accessible Wi-Fi and adequate parking space. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 1 May 2024
Clean
Comment from Hotel Management
1 May 2024 by Recordo, Rediresponse Specialist , Hotel Management
Hey Darby,Thank you for taking the time to complete our guest survey. Red Roof appreciate your comments regarding your recent stay at the Red Roof Inn Huntington. It's great to see you enjoyed your stay and liked our level of cleanliness, resulting in a 5/5 score. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. Red Roof look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 30 Apr 2024
Nice place
Comment from Hotel Management
1 May 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Ayrickah, Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN HUNTINGTON. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the hotel which you found to be a nice place. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Your kind words inspire our team to continue delivering top-notch service.Your feedback is truly appreciated, and we look forward to providing you with exceptional service in the future.Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 24 Apr 2024
Reasonable price just wish there was a fridge coffee maker in the room
Comment from Hotel Management
24 Apr 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Marie, Thank you for telling us about your stay at the Red Roof Inn Huntington. I am glad you found our price to be reasonable, despite the missing amenities from your room. Please accept our apologies for any inconvenience this may have caused. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,OliviaRed Roof Management RediResponse Specialist
