Ratings based on 974 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Party in the hallway after midnight, prom the day of check in couldn't even walk in the front lobby. All the soap was out, one tissue in the box.
Comment from Hotel Management
14 Jun 2024 by GSM, Hotel Management
We wholeheartedly apologize that some aspects of your stay fell short of expectations. Your comments are taken seriously and will be used to improve and create better experiences for future guests. Thank you for your time and feedback.
by A verified traveler
Posted 6 Jun 2024
Loved the stay, every one was very helpful and nice
Comment from Hotel Management
12 Jun 2024 by GSM, Hotel Management
We're glad to hear that you were pleased with your stay and the service you received. Please visit us again soon, Shannon!
by A verified traveler
Posted 4 Jun 2024
I came to Huntington to see my girl friend that I hadn’t seen in a year for Memorial Day weekend. I was super excited for this hotel as the photos and reviews were nice. I was most excited about its location and pool, which were the two determining factors for me choosing this property over others. I wanted to be downtown and I really wanted to swim, because again it was Memorial Day weekend and 80 degrees and beautiful weather. I got there and asked about the pool and they told me it was closed. No explanation nor heads up considering their main photos online are of their pool. I’ve never heard of a pool being closed for Memorial Day weekend? Had I known, I would’ve stayed elsewhere for cheaper because it was the main reason I felt the price was justified. Already bummed about this, I also was blindsided about the parking. I was not warned ahead that there was no onsite parking for this hotel, which I’ve never experienced before. For an extra charge of course, you can do valet. I did since I was unfamiliar with the area and it didn’t feel safe. Just another expense I wasn’t planning on and I’d have to wait long periods of time for them to get my car because the valet people were never there when I needed them. I was always told it “would be awhile”.
Okay now the main reason I’m leaving this review. I paid for this hotel ahead of time on Expedia. They still had me put my card in upon arrival which I thought was weird and the charge was for the full amount. Not only did the
Comment from Hotel Management
12 Jun 2024 by GSM, Hotel Management
We’re sorry to hear you had such a negative experience at our property, but we really appreciate you bringing this to our attention. Please contact Expedia directly for any additional billing questions. Thank you for your feedback.
by A verified traveler
Posted 31 May 2024
Perfect service! Love the warm cookie when we arrived
Comment from Hotel Management
4 Jun 2024 by GSM, Hotel Management
We're glad to hear that you were pleased with your stay. Please visit us again soon. We'll have warm cookies waiting for you!
by A verified traveler
Posted 19 May 2024
*
Comment from Hotel Management
22 May 2024 by GSM, Hotel Management
Thank you, Sheila!
by A verified traveler
Posted 17 May 2024
Excellent condition, I would stay here again.
Comment from Hotel Management
22 May 2024 by GSM, Hotel Management
Thank you for your feedback, Sharon. We look forward to welcoming you back soon!
by A verified traveler
Posted 11 May 2024
Service was great. Staff is extremely friendly.
Comment from Hotel Management
14 May 2024 by GSM, Hotel Management
We're glad to hear that you were pleased with the service you received, Sarah. Thank you for your feedback.
by A verified traveler
Posted 11 May 2024
Limited parking
Pretty much off the interstate
Valet parking was nice ten dollars
Comment from Hotel Management
15 May 2024 by GSM, Hotel Management
Thank you for your feedback Michael. We're glad to hear that you were pleased with our valet service. Please visit us again soon.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
4 Jun 2024 by GSM, Hotel Management
Thank you for your feedback, Nicholas!
by A verified traveler
Posted 8 May 2024
Overall a very nice stay. If you prefer a firmer pillow or light weight blanket I would bring your own. I would stay here again if the need arises.
Comment from Hotel Management
15 May 2024 by GSM, Hotel Management
We appreciate your feedback Monica. We look forward to welcoming you back.
