Ratings based on 844 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
Cable tv did not work.
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Cesar,We apologize for any inconvenience caused by the issue with the cable TV. Your feedback is valuable to us, and we will address this with our team to ensure a better experience for our future guests. Thank you for bringing this to our attention.
by A verified traveler from Laveen
Posted 29 May 2024
Great property, NO ELEVATOR. But overall nice place.
Comment from Hotel Management
31 May 2024 by Manager, Hotel Management
Hello Guadalupe,We appreciate your positive feedback on our property. Thank you for highlighting the nice aspects of your stay. We regret any inconvenience caused by the lack of an elevator and will take your feedback into consideration for future improvements.
by A verified traveler
Posted 23 May 2024
Very friendly and helpful reception staff. The room was immaculately clean and bright. No elevator. Parking on site. Room had lots of windows and was very clean - only problem for me was the lack of lamps. All the lights (pot lights) are on the ceiling and are very bright and harsh LED lights. I would really have preferred some bedside lamps that were lower wattage. Also the hotel is located on a very busy highway and I think rooms at the front would be incredibly noisy. My room faced the back (nice view) but also had a side window that faced the road, and the road noise was pretty bad. Overall a clean and convenient place to stay in Sunset Beach.
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Hello Christopher,We are delighted to hear that you found our reception staff friendly and helpful, and that you appreciated the cleanliness and brightness of your room. We regret to hear your concerns about the lack of lamps in your room and the road noise you experienced. Your feedback is truly valuable as we strive to enhance our guests' experience. We hope you enjoyed the convenience of our on-site parking and the beautiful view from your room.
by A verified traveler
Posted 1 May 2024
great clean quiet good location good price
Comment from Hotel Management
4 May 2024 by Manager, Hotel Management
Hello David,We truly appreciate your positive feedback and are delighted to hear that you enjoyed our clean, quiet hotel with a great location at a good price. Your satisfaction is important to us, and we hope to welcome you back for another wonderful stay soon.
by A verified traveler
Posted 30 Apr 2024
Room was nice but all rooms are upstairs and the stairs treads are narrow making access to units upstairs dangerous. I am not sure if treads are up to code
Comment from Hotel Management
2 May 2024 by Manager, Hotel Management
Hello Bob, Thank you for sharing your feedback with us. We appreciate your observation regarding the stairs and will pass this information along to our team for further review and attention to ensure the safety and comfort of our guests. Your insights help us enhance our services and facilities for future visitors.
by A verified traveler
Posted 30 Apr 2024
$29 dollar parking fee.
Car was blocked in and we couldn't leave.
Comment from Hotel Management
30 Apr 2024 by Ashani Shah, Hotel Management
We regret the inconvenience caused. But we have never charged you any parking fee. Where did you pay the fees. Also the days you stayed in there were more parking slots vacant. If you got stuck you should have immediately asked the front desk to help.
by A verified traveler from Campania
Posted 29 Apr 2024
We had a great stay and the hotel is close to awesome eating places, just up the road.
Comment from Hotel Management
1 May 2024 by Manager, Hotel Management
Hello Mike,We are grateful to hear that you had a great stay and found our location convenient for exploring local dining options. We always strive to provide a seamless experience for our guests. Should you have any further feedback or inquiries, please don't hesitate to reach out to us.
by A verified traveler
Posted 27 Apr 2024
Walking distance to the beach but sidewalks here and there. Two adults, one teen and two toddlers. Fit us well and clean. Rooms are clean and comfortable.
Comment from Hotel Management
28 Apr 2024 by Manager, Hotel Management
Hello Shalii,We are delighted to hear that you found our hotel conveniently located and comfortable for your family. Cleanliness and comfort are our top priorities, and we are pleased to know you enjoyed your stay with us. Your feedback is valuable, and we hope to welcome you back for another pleasant stay in the future.
by A verified traveler
Posted 26 Apr 2024
It appeared this hotel was right on the beach...but it was in the beach town. A mile to drive to the beach, so that wasnt bad. Just could not see yhe ocean from our location.
Comment from Hotel Management
26 Apr 2024 by Manager, Hotel Management
Hello Karen,We appreciate your feedback on the hotel's proximity to the beach. While our location offers easy access with just a short drive to the shore, we regret any disappointment caused by the view. We hope you were still able to enjoy your stay with us and the beautiful surroundings of the beach town.
by A verified traveler
Posted 16 Apr 2024
The place was very comfortable to stay in. Very clean and nice area. Would recommend and stay here again.
Comment from Hotel Management
19 Apr 2024 by Manager, Hotel Management
Hello Nicole,We are elated to hear that you enjoyed your stay with us and found our hotel to be comfortable and clean. It is wonderful to know that you would recommend us to others and that you would consider staying with us again in the future! Thank you for sharing your positive feedback with us!
