Ratings based on 993 Verified Reviews
3.7 Room cleanliness
3.7 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Portsmouth
Posted 17 Jun 2024
I would have given this property a higher rating if the initial check in process was more welcoming. As my son and I checked in, we were WARNED not to even bring any marijuana into the hotel or there would be a $300 cleaning deposit. The assumption that we were smokers or pot heads was insulting, especially after seeing an ashtray near the parking entrance filled with cigarretes butts and half smoked cigars...and how could they threaten a guest with a $300 cleaning fee with amount of dirt already accumulated in the corners of the bathroom floors?
The breakfast was good if you like pork you'll have more options. It's a short drive to main street where the party is jumping and to the oceanfront where the views are spectacular. The room is small but good if you dont plan on spending a lot of time in it. We booked a double for 3 days and only spent about a total of 6 hours in the room.
by A verified traveler
Posted 15 Jun 2024
The staff were helpful in my requests and there were numerous dining options within walking distance.
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Front Desk, Hotel Management
Dear Dorothy,Thank you for your positive rating. We hope to welcome you back soon on your next visit to Huntington Beach!
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Front Desk, Hotel Management
Dear Esaul,We appreciate the time you took to leave us a positive rating. We hope to welcome you back soon!
by A verified traveler
Posted 6 Jun 2024
They were stingy with ice
by A verified traveler
Posted 6 Jun 2024
Great! Thank you!
Comment from Hotel Management
7 Jun 2024 by Front Desk, Hotel Management
Dear Erica, Thank you for your positive feedback! We are delighted that you had a great experience. We look forward to welcoming you back soon!
by A verified traveler
Posted 4 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Front Desk, Hotel Management
Dear April,Thank you for your positive rating. We hope to welcome you back soon!
by A verified traveler
Posted 30 May 2024
Unprofessional staff, Dirty rooms and just overall very bad experience.
Comment from Hotel Management
30 May 2024 by Front Desk, Hotel Management
Dear Carmen,We apologize for any inconvenience you may have experienced during your stay. We value your patronage and understand how important it is to feel accommodated. It has come to our attention that there was a misunderstanding regarding the payment method used at check-in. The credit card presented at check-in was not in the name of the individual on the reservation. While we understand that your husband, whose name was on the card, was present, our policy requires that the card match the name on the reservation. We requested an alternative form of payment to comply with these security measures. We regret that this situation ultimately led to your decision to leave our establishment when we simply asked you to provide your own card. Please know that we are committed to providing exceptional service and we hope to have the opportunity to welcome you back in the future!
by A verified traveler
Posted 28 May 2024
Good service and resonable price,
Comment from Hotel Management
29 May 2024 by Front Desk, Hotel Management
Dear Tae Kon,Thank you for taking the time to share your positive experience with us. Our team works diligently to ensure that every guest enjoys a comfortable and satisfying stay, and your feedback serves as a wonderful affirmation of our efforts. We look forward to welcoming you back in the future!
by A verified traveler
Posted 27 May 2024
