Ratings based on 698 Verified Reviews
3.2 Room cleanliness
3.2 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
There was no hot water in the room.
They advertised a breakfast but only had apples granola bars and coffee.
When I asked for a refund for the second night of the stay was told the manager was not there. Went back four times and manager was never there
by A verified traveler
Posted 24 May 2024
Room was not ready when we arrived because they were "understaffed". Once the room was "ready", we had to leave a window open due to the almost unbearably strong cleaning chemical smell. Heidi was very nice, but we were unable to use the shower or sink for most of our stay because all water coming out was extremely too hot to even touch. It was "fixed" for just an afternoon. Clearly did not know how to use or adjust their new water heaters. Broken latch on door. An employee entered our room while we were inside. Missing leg from the fridge. Everything was a pretty hot mess to say the least. Thought Wyndam was a good company. I was clearly wrong. Waiting to hear about a partial refund or credit.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
20 May 2024 by Rahul, Hotel Management
Thank you for your review. We are glad you enjoyed our staff and our property!
by A verified traveler
Posted 7 May 2024
Bed covers stained. Stain on two of the rags and towels. I'm a burqueño myself, so I know the city is a little rough, but damn there was dopeheads all around that area.
(Heidi) the maintenance man, and the women at the desk in the morning are all very friendly. Thank you guys. But the rooms could really use an upgrade old tv, (remote didn't work) had trouble getting the door open everytime I went in and out of the room.
Comment from Hotel Management
20 May 2024 by Rahul, Hotel Management
Thank you for sharing your feedback with us. We apologize for the issues you encountered during your stay. Rest assured, we take cleanliness and maintenance concerns seriously and will address them promptly. We appreciate your kind words about our staff members and their friendliness. Your comments regarding the need for room upgrades, including the TV and door functionality, are duly noted, and we'll work diligently to improve these aspects for a better guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more comfortable stay.
by A verified traveler from Tucson
Posted 4 May 2024
Comment from Hotel Management
20 May 2024 by Rahul, Hotel Management
Thank you for your review of Days Inn Downtown. We hope to see you again soon!
by A verified traveler
Posted 1 May 2024
Heidi at the front desk was very kind and helpfull. She went beyond her job to help with ordering take out for me. Also in the morning as I was walking to my car she greated me by my name and thanked me for staying there. The room was clean and comfortable and very quite
Comment from Hotel Management
20 May 2024 by Rahul, Hotel Management
Thank you for sharing your experience! We're thrilled to hear that Heidi provided such exceptional service and went above and beyond to assist you during your stay. It's wonderful to know that you found the room clean, comfortable, and quiet. We appreciate your kind words and hope to welcome you back soon for another great stay!
by A verified traveler
Posted 28 Apr 2024
false advertising about breakfast, broken tv and lack of response to fix it. Dirty bedsheet
Comment from Hotel Management
20 May 2024 by Rahul, Hotel Management
We sincerely apologize for your experience at this property. This is not the standard at our hotel.
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
20 Mar 2024 by Rahul, Hotel Management
We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Guest satisfaction is our top priority, and we take your comments seriously. We will address the issues you mentioned with our team to ensure that we improve and provide a better experience for all our guests in the future. If you would like to discuss your concerns further, please don't hesitate to contact us directly. We hope to have the opportunity to welcome you back and exceed your expectations on your next visit.
by A verified traveler
Posted 12 Mar 2024 on Hotels
Comment from Hotel Management
20 Mar 2024 by Rahul , Hotel Management
Thank you for your review of our property! Our staff thanks you for your positive experience as they work hard to ensure room cleanliness and guest satisfaction!
by A verified traveler
Posted 11 Mar 2024 on Hotels
Comment from Hotel Management
20 Mar 2024 by Rahul, Hotel Management
We apologize that our hotel did not meet your standards. We are working hard to make sure the hotel is clean and comfortable. Please reach out if we can ensure your next stay is better.
