Ratings based on 984 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Franklin
Posted 3 Sep 2024
The location is convenient for Hershey adventures, the beds are comfortable, the staff were all wonderful, and the breakfast spread was more impressive than we were expecting. A friend suggested this place after their visit to the area and 10/10 we'd recommend as well.
Comment from Hotel Management
4 Sep 2024 by Raymond J. Deck, Hotel Management
Thank you so much for your glowing review! We’re thrilled to hear that our convenient location, comfortable beds, and wonderful staff contributed to a memorable stay. It’s fantastic to know that our breakfast exceeded your expectations and that you’d recommend us so highly.We truly appreciate the recommendation from your friend and are delighted to have earned your 10/10 rating. We look forward to welcoming you back for another great stay in the future!
by A verified traveler
Posted 2 Sep 2024
It was great ! The person in the front desk was helpful and so nice with the kids. Kids love the pool!
Comment from Hotel Management
4 Sep 2024 by Raymond J. Deck, Hotel Management
Thank you for your wonderful review! We’re thrilled to hear that you had a great stay and that our front desk staff made a positive impression with their helpfulness and kindness towards your kids. It’s fantastic to know that the pool was a hit with them!We appreciate your feedback and hope to welcome you and your family back for another enjoyable stay in the future.
by A verified traveler
Posted 25 Aug 2024
Everything was great except one towel smelled really really bad. (Salty fish) and it was folded up like a clean one on the shelf. It was just alarming to my nostrils.
Comment from Hotel Management
27 Aug 2024 by Raymond J. Deck, Hotel Management
Thank you for bringing this to our attention, and I’m very sorry to hear about the issue with the towel. This is certainly not the standard we aim for, and I understand how unsettling that must have been. We will address this immediately with our housekeeping team to ensure it doesn’t happen again. Your feedback is invaluable in helping us improve. If there’s anything else we can do to make your next stay more comfortable, please let us know.
by A verified traveler
Posted 25 Aug 2024
very clean. staff was exceptional.
Comment from Hotel Management
27 Aug 2024 by Raymond J. Deck, Hotel Management
Thank you for your kind words! We’re thrilled to hear that you found our place very clean and that our staff exceeded your expectations. We take great pride in providing exceptional service and maintaining a clean environment, so your feedback means a lot to us. We hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 24 Aug 2024
The room had a dead Bugs on wall and wet tissue stuck to wall.
Comment from Hotel Management
24 Aug 2024 by Raymond J. Deck, Hotel Management
Thank you for bringing this to our attention. I’m very sorry to hear about the issues you encountered with the cleanliness of your room. This is not the standard we strive for, and I apologize for the oversight.Please know that we take these matters seriously and will address them with our housekeeping team to ensure such issues are promptly corrected. Your feedback is invaluable in helping us improve our services. If you’re willing, I’d like to discuss this further and make things right. Please contact us directly at [contact information], and we will do our best to resolve any concerns. Thank you again for your feedback.
by A verified traveler
Posted 23 Aug 2024
It was a nice hotel near Hershey Park and there was breakfast included. The rooms were clean and well taken care of!
Comment from Hotel Management
24 Aug 2024 by Raymond J. Deck, Hotel Management
Thank you for your kind review! We’re delighted to hear you enjoyed our proximity to Hershey Park and appreciated the included breakfast. It’s wonderful to know that you found the rooms clean and well-maintained. We look forward to welcoming you back on your next visit to the area! If there’s anything else we can do to enhance your stay, please let us know.
by A verified traveler
Posted 22 Aug 2024
Nice and polite employee.
Comment from Hotel Management
24 Aug 2024 by Raymond J. Deck, Hotel Management
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our employee. We take pride in providing excellent service and your feedback reassures us that we’re on the right track. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again!
by A verified traveler
Posted 18 Aug 2024
Indoor pool & hot tub, pool was cold and Hot was removed. Breakfast was terrible, same breakfast choices everyday.
Comment from Hotel Management
20 Aug 2024 by Raymond J. Deck, Hotel Management
Thank you for taking the time to share your feedback. We’re glad you enjoyed the indoor pool and hot tub, though we’re sorry to hear about the issues you experienced. We’ll address the pool temperature and the removal of the hot tub with our maintenance team to ensure they are properly managed in the future. Additionally, we apologize for the breakfast not meeting your expectations. We appreciate your input and will use it to improve our offerings. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.
by A verified traveler
Posted 15 Aug 2024
Breakfast easy access to the area.
Comment from Hotel Management
17 Aug 2024 by Raymond J. Deck, Hotel Management
Thank you for your feedback! We’re glad to hear that you found the breakfast area easily accessible. If you have any additional comments or suggestions for how we might improve, we’d love to hear them. We appreciate you taking the time to share your experience with us!
by A verified traveler from SUFFOLK
Posted 14 Aug 2024
Served its purpose
Comment from Hotel Management
17 Aug 2024 by Raymond J. Deck, Hotel Management
Thank you for your feedback! We’re glad to hear that our [product/service] served its purpose for you. If you have any suggestions for how we might improve or any additional thoughts, we’d love to hear them. Your input helps us continue to enhance our offerings. Thanks again for taking the time to share your experience!
