Ratings based on 150 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 May 2024
Friendly staff, looks like is a year or two old but is a few years older built in 2017.
Comment from Hotel Management
25 May 2024 by General Manager, Hotel Management
Dear John,Thank you for your kind feedback! We're delighted to hear that you found our staff friendly and enjoyed your stay with us.It's great to know that our property still feels fresh and well-maintained, even though it was built in 2017. We take pride in keeping our facilities in excellent condition to provide a comfortable and enjoyable experience for our guests.We appreciate you choosing to stay with us and look forward to welcoming you back in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Rebecca
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
21 May 2024 by General Manager, Hotel Management
Dear Rick,Thank you so much for your perfect rating! We're thrilled to hear that you had a 5 out of 5 experience during your stay with us.Your satisfaction is our top priority, and it's incredibly rewarding to receive such positive feedback. We're delighted that you enjoyed your time with us and appreciated the efforts of our team.We look forward to welcoming you back for another excellent stay in the future. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Rebecca
by A verified traveler from El Cajon
Posted 27 Mar 2024
Comment from Hotel Management
2 Apr 2024 by General Manager, Hotel Management
Dear Dana,Thank you so much for your fantastic feedback! We're thrilled to hear that you had such a wonderful experience during your stay with us.Your perfect score means the world to us, and it's incredibly rewarding to know that we met or exceeded your expectations. Providing exceptional service and creating memorable experiences for our guests is what we strive for, and we're delighted that we succeeded during your visit.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another fantastic stay!Warm regards,RebeccaGeneral Manager
by A verified traveler
Posted 10 Feb 2024 on Hotels
Comment from Hotel Management
23 Feb 2024 by General Manager, Hotel Management
Dear Alissa,Thank you so much for choosing to stay with us! It was truly a pleasure hosting you during your visit. We hope you had a wonderful time and that our accommodations met your expectations.We're delighted to hear that you enjoyed your stay, and we're grateful for your kind words about our hospitality and facilities. Our team works hard to create a comfortable and welcoming atmosphere for all our guests, and it's always rewarding to receive such positive feedback.Please know that you're always welcome back anytime you're in the area. We would love the opportunity to host you again and make your next stay even more memorable.Thank you once again for choosing to stay with us. We look forward to welcoming you back soon!Warm regards, AmericInn
by A verified traveler
Posted 3 Feb 2024
I didn't even stay here didn’t say anything about calling or anything. I had car problems couldnt make it to the hotel they charged me the full amount and then got it to half the price they still took money from me not to even stay there completely not right. And take peoples money there is a ROBIN that runs the front desk completely rude hangs up phone on people has major addittude. Never go there they over chrage for rooms and if you dont show up they charge you anyways!
Comment from Hotel Management
23 Feb 2024 by General Manager, Hotel Management
Dear [Guest's Name],Thank you for reaching out to us regarding your recent booking experience. We sincerely apologize for any inconvenience you encountered due to your car problems preventing you from reaching our hotel.We understand the frustration of being charged for a stay you were unable to make, and we regret any misunderstanding or dissatisfaction caused by our billing process. Please know that it is never our intention to charge guests unfairly or to create any negative experiences.Regarding the issue with the individual at our front desk, we take all guest feedback seriously, and we apologize for any unprofessional behavior you may have encountered. Rest assured, we will address this matter internally to ensure that all our guests receive the highest level of service and courtesy.Once again, we apologize for the inconvenience and frustration you experienced. We value your feedback and appreciate your understanding. Should you reconsider staying with us in the future, we would be honored to have the opportunity to provide you with a more positive experience.If you have any further questions or concerns, please do not hesitate to contact us directly.Warm regards,RebeccaGeneral ManagerAmericInn
by A verified traveler
Posted 3 Jan 2024 on Hotels
The only hotel in a small town with a pool and hot tub and they were broken and didn't kniw until we went to use them. House keeping knocked on our door the next morning loudly and we were still sleeping and had not checked out. Staff and service were minimal.
Comment from Hotel Management
23 Feb 2024 by General Manager, Hotel Management
Dear Shelly,Thank you for bringing your recent experience to our attention. We sincerely apologize for any inconvenience you encountered during your stay with us.We understand how disappointing it must have been to find out that our pool and hot tub were unavailable during your visit. Please know that we take the maintenance of our amenities very seriously, and we are actively working to address any issues to ensure that they are fully operational for our guests' enjoyment.Additionally, we apologize for the disturbance caused by our housekeeping staff knocking on your door early in the morning. We strive to provide a relaxing and comfortable experience for all our guests, and we regret that we fell short of your expectations in this regard. Rest assured, we will review our procedures to prevent similar occurrences in the future.Your feedback is invaluable to us as we continuously strive to improve our services and facilities. We appreciate your understanding and patience during your stay, and we hope that despite these challenges, you were still able to enjoy your time in our small town.Should you decide to visit us again in the future, we would be honored to have the opportunity to provide you with a much more positive experience. Please do not hesitate to reach out to us directly if there is anything further we can assist you with.Warm regards,RebeccaGeneral Manager
by A verified traveler
Posted 1 Jan 2024 on Hotels
Pool and spa were not working. This was disappointing since the I stay here for the pool and spa. Staff are very nice, friendly and efficient. Room, very clean
Comment from Hotel Management
23 Feb 2024 by General Manager, Hotel Management
Dear Lenora,Thank you for taking the time to share your recent experience with us. We're thrilled to hear that you found our staff to be very nice, friendly, and efficient, and that you were pleased with the cleanliness of your room.We understand how disappointing it must have been to find that our pool and spa were not working during your stay, especially since you specifically stay with us for these amenities. Please accept our sincerest apologies for any inconvenience this may have caused. We are actively addressing the issue and working to ensure that all of our facilities are in top condition for our guests' enjoyment in the future.Despite this setback, we're delighted that you still enjoyed your overall stay with us. Your satisfaction is our top priority, and we truly appreciate your understanding and patience.Should you decide to visit us again in the future, please don't hesitate to let us know if there's anything specific we can do to make your stay even more enjoyable. We look forward to the opportunity to welcome you back and provide you with the exceptional experience you deserve.Warm regards,RebeccaGeneral Manager
by A verified traveler
Posted 26 Dec 2023
Comment from Hotel Management
23 Feb 2024 by General Manager, Hotel Management
Dear Leigh Ann,Thank you so much for choosing to stay with us! It was truly a pleasure hosting you during your visit. We hope you had a wonderful time and that our accommodations met your expectations.We're delighted to hear that you enjoyed your stay, and we're grateful for your kind words about our hospitality and facilities. Our team works hard to create a comfortable and welcoming atmosphere for all our guests, and it's always rewarding to receive such positive feedback.Please know that you're always welcome back anytime you're in the area. We would love the opportunity to host you again and make your next stay even more memorable.Thank you once again for choosing to stay with us. We look forward to welcoming you back soon!Warm regards,RebeccaGeneral Manager
by A verified traveler
Posted 26 Nov 2023
Was what I needed at the last minute and was super clean and allowed my dog!
by A verified traveler from Holy cross
Posted 18 Oct 2023
