Ratings based on 706 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
This is not a 4 star hotel, and I don’t know why it has been classed as one. The swimming pool was shut during Covid and has never been reopened, facilities are limited. The bar/restaurant are expensive and the rooms are outdated. Any issues you have with the room the stock answer is we need an upgrade. Location was good with pubs and restaurants close by and the connections over the road
Comment from Hotel Management
28 May 2024 by Daniel Reid, Hotel Management
Dear Natalie, Thank you for your review of your recent stay with us. I am sorry that you did not enjoy all the elements of it. The swimming pool has been closed for nearly 7 years and will not be reopening, we have not advertised this for a significant period of time so i would be grateful if you could let me know where you saw this highlighted so I can amend this. I accept your feedback on the rooms and appreciate they require updating. We have scheduled a full and extensive refurbishment of the entire hotel later this year and hope you will return to see it.Kindest Regards,Daniel ReidGeneral Manager
by A verified traveler
Posted 29 Apr 2024
Everything was perfect
Comment from Hotel Management
3 May 2024 by Daniel Reid, Hotel Management
Dear Paul,Thank you for your review of your recent stay with us,We are pleased you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager
by A verified traveler
Posted 7 Apr 2024
We always stay here and love it only problem at the moment is the road works at night but that's not there fault it's noisy
Comment from Hotel Management
8 Apr 2024 by Daniel Reid, Hotel Management
Dear Barry, Thank you for your perfect review of your recent stay with us, we are delighted you enjoyed it and hope to welcome you back in the near future.We are looking forward to the completion of the road works.Kindest Regards,Daniel ReidGeneral Manager
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
3 May 2024 by Daniel Reid, Hotel Management
Dear Govinder, Thank you for your review of your recent stay with us,We are pleased you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager
by A verified traveler
Posted 3 Apr 2024
Staff are excellent, breakfast is very good. Room was a bit tatty although i'm told they are due a refurb later this year, no plugs near the bed though which was annoying
Comment from Hotel Management
8 Apr 2024 by Daniel Reid, Hotel Management
Dear Jim, Thank you for your review of your recent stay with us, we are delighted you enjoyed it and hope to welcome you back in the near future. We are looking forward to correcting the plugs next to the back during our refurbishment later this year.Kindest Regards,Daniel ReidGeneral Manager
by A verified traveler
Posted 1 Apr 2024
Great location
Comment from Hotel Management
2 Apr 2024 by Daniel Reid, Hotel Management
Dear Rachael,Thank you for your lovely review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager
by A verified traveler
Posted 30 Mar 2024
Comment from Hotel Management
2 Apr 2024 by Daniel Reid, Hotel Management
Dear Greg, Thank you for your lovely review of your recent stay with us, We are thrilled you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager
by A verified traveler
Posted 28 Mar 2024
The staff were very good, friendly, helpful and efficient. My complaints about £10 parking charge were dealt with satisfactorily for example and my request for a fridge for some medication was met without hesitation. 10/10. The hotel though is in some serious need of updating. The general effect is " a bit shabby and in need of attention. " The staff acknowledge this and I believe improvements are scheduled. Not before time. We have stayed here a few times before but not for some years now and we're disappointed at the standard. Our standard room was spacious, and the bed was comfortable. The bathroom though was worthy of some old run down seaside boarding house but with good towels. Say no more for that. Access to the hotel was ridiculously awkward but that is no fault of theirs - the ongoing city works are a bit of a nightmare. I will stay here again but only after what ever refurbishments are planned have been completed. Otherwise it's very easy to get a similar experience at a much lower price. I prefer to pay a little more though and get what I remember we used to get.
Comment from Hotel Management
2 Apr 2024 by Daniel Reid, Hotel Management
Dear Derek,Thank you for your review of your recent stay with us. I am sorry that not everything was up to scratch and note your constructive feedback. We have a full refurbishment scheduled for late this year which we are eagerly awaiting showing off to the world. We hope you will come back to see it, I am certain it will be more up to the standard that you have rightly come to expect of us. Kindest Regards,Daniel ReidGeneral Manager
by A verified traveler
Posted 25 Mar 2024
The staff were very friendly and very helpful. Comfortable hotel to stay in, it just looks a bit in need of a re-furb in some areas.
Comment from Hotel Management
26 Mar 2024 by Daniel Reid, Hotel Management
Dear Chris, Thank you for your lovely review of your recent stay with us, We are delighted you enjoyed it and hope to welcome you back in the near future.We are looking forward to a full refurbishment later this year. Kindest Regards,Daniel ReidGeneral Manager
by A verified traveler
Posted 2 Mar 2024 on Hotels
Very nice stay, and the breakfast staff cannot do enough to make our experience enjoyable. Thank you
Comment from Hotel Management
22 Mar 2024 by Daniel Reid, Hotel Management
Dear Warren, Thank you for your lovely review of your recent stay with us,We are pleased you enjoyed it and hope to welcome you back in the near future.Kindest Regards,Daniel ReidGeneral Manager
