Ratings based on 214 Verified Reviews

4.4 out of 5
95% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler from Weston

Posted 19 Apr 2024
Good location, good breakfast buffet. Bathroom shower had mold in corners, drapery off the hooks, very poor TV content. Few channels on. Other than that an average hotel, would not rate 4 Stars as advertised.
Comment from Hotel Management
22 Apr 2024 by Manuel Solanilla, General Manager, Hotel Management
Dear Eduardo,Thank you for reviewing your stay.We are delighted to hear that you found our location convenient and our breakfast buffet to your liking. These elements are indeed among the aspects we take great pride in offering to enhance our guests' experiences.We regret to learn about your concerns regarding the bathroom cleanliness and drapery condition. Rest assured, we maintain rigorous standards for cleanliness and upkeep, and any deviation from these standards is swiftly addressed. Regarding the TV content, we understand that entertainment options are an important part of the guest experience and will consider your feedback as we continuously work to improve our offerings. We are always striving to match the expectations that come with a 4-star rating and value the perspectives of our guests in this regard.It is pleasing to see your satisfaction with our room amenities and the service provided by our staff. We are committed to offering a comfortable stay and exceptional service, and we are grateful that these efforts resonated with you.We hope to welcome you back. Best wishes,Manuel Solanilla, General Manager
4 out of 5
by A verified traveler

Entertainment should be universal in hotel

Posted 20 Dec 2023 on Hotels
Tv channels were very boring. Hotel is for everyone so TV channels should in English and Spanish not just only Spanish old-fashioned.
Comment from Hotel Management
21 Dec 2023 by Manuel Solanilla, General Manager, Hotel Management
Dear Sajid, Thank you for taking the time to review your stay.We're delighted to hear that our commitment to cleanliness and service met your expectations and that you found our hotel to be well-maintained. Regarding the TV channels, our flatscreen TVs offer a variety of satellite channels, and we strive to cater to our international clientele by providing content in multiple languages. We regret to hear that the selection did not fully meet your preferences and will consider your feedback as we continuously seek to improve our guests' experience.We look forward to welcoming you back in the future.Kind regards,Manuel Solanilla, General Manager
5 out of 5
by A verified traveler

Posted 5 Sep 2023 on Hotels
Very good 👍
Comment from Hotel Management
9 Sep 2023 by Manuel Solanilla, General Manager, Hotel Management
Dear Sajid,Thank you for this positive feedback.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you again. Our best wishes,Manuel Solanilla, General Manager
4 out of 5
by A verified traveler

Posted 13 Sep 2022 on Hotels
Comment from Hotel Management
15 Sep 2022 by Manuel Solanilla, General Manager, Hotel Management
Dear Paul,Thank you for taking the time to rate your stay with us.We're glad your experience has been to your satisfaction.We would certainly like to learn more about that in a private message.Best regards,Manuel Solanilla, General Manager
5 out of 5
by A verified traveler

Well situated, close to many things

Posted 16 Apr 2022 on Hotels
This hotel is perfectly situated, close to the bus and railway station and the historical center of the town. Breakfast offered a good choice of dishes. I regreted the weather was not so warm that one could not use the attractive swimming pool. I really appreciated a good illumination of the room, which is not too common for many hotels.
Comment from Hotel Management
18 Apr 2022 by Manuel Solanilla, General Manager, Hotel Management
Dear Svatava, Thanks for taking the time to review your stay at our hotel. We are delighted you had a pleasant stay with us and appreciated our central location close to public transport. We regret that due to the weather you were unable to make use of our pool and trust that you will do so on your return visit. We hope to welcome you back before too long. Best wishes, Manuel Solanilla, General Manager
5 out of 5
by A verified traveler

Posted 22 Feb 2022
Everything was super. Looking forward for my next stay at Abba Hotels. Keep up the good job
Comment from Hotel Management
23 Feb 2022 by Manuel Solanilla, General Manager, Hotel Management
Dear Tiberiu, Thank you for this kind feedback concerning your recent visit. Our team endeavour to provide a memorable experience and it's a great boost for us all to receive a message of satisfaction from a recent guest. We look forward to welcoming you again. Our best wishes, Manuel Solanilla, General Manager
5 out of 5
by A verified traveler

Posted 15 Jan 2022
Comment from Hotel Management
18 Apr 2022 by Manuel Solanilla, General Manager, Hotel Management
Dear Guest Many thanks for this high rating. We are happy we were able to cater to all your needs. Thank you again. We look forward to welcoming you back. Best regards, Manuel Solanilla, General Manager
5 out of 5
by A verified traveler

Posted 7 Dec 2021 on Hotels
Comment from Hotel Management
9 Dec 2021 by Manuel Solanilla, General Manager, Hotel Management
Dear Richard, Thanks for taking the time to send us a great rating. We are glad we met your requirements. Thank you again. We look forward to welcoming you again. Best regards, Manuel Solanilla, General Manager
4 out of 5
by A verified traveler

Nice place

Posted 5 Sep 2021 on Hotels
Nice place good location next to train terminal
Comment from Hotel Management
10 Sep 2021 by Manuel Solanilla, General Manager, Hotel Management
Dear David, Thank you very much for this positive review. We are glad that you had a pleasant stay and found our location convenient for your needs. We hope that you will return in the future. Best regards, Manuel Solanilla, General Manager
5 out of 5
by A verified traveler

Posted 12 Feb 2021 on Hotels
Comment from Hotel Management
15 Feb 2021 by Manuel Solanilla, General Manager, Hotel Management
Dear Patrick, Thank you for this positive rating. We are glad we were able to meet all your requirements. We hope to have the pleasure of seeing you again in the future. Kind regards, Manuel Solanilla, General Manager
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