Ratings based on 338 Verified Reviews
4.4 Room cleanliness
3.8 Service & staff
4.3 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
7 May 2024 by Stella Customer Care Forenom, Hotel Management
Hi Crystal, thanks for leaving us a review. We are pleased to hear that you seemed to enjoy your stay with us. We work hard to provide our guests with a good experience and are glad that you noticed. Hope to see you again soon!
by A verified traveler
Disaster!
Posted 23 Sep 2023 on Hotelsby A verified traveler
Feedback
Posted 18 Aug 2023 on HotelsWould have been excellent if I would have control over the AC
Comment from Hotel Management
18 Aug 2023 by Best regards Customer Care , Hotel Management
Thank you. We will consider that, good feeback.
by A verified traveler
Posted 15 May 2023
BEWARE! Upon arrival I found the room in filthy condition.
*Filthy sofa-bed (debris, vaseline, rag, inhaler) found b/c I could not find the TV remote.
*Sticky floors under the kitchen table and entryway to the main bedroom
*significantly stained couch/sofa-bed
*repair tool sitting next to lamp in the 2nd bedroom; did not dare use the lamp
*medicated eye drops in windowsill of main bedroom
This left us very uneasy as the unit had very obviously not been properly nor thoroughly cleaned prior to our arrival. And cleanliness was of the utmost importance to us given the purpose of our stay was to visit my BIL who is in critical care at the hospital nearby.
I requested a refund for the 3 of 4 nights that went unused due to a gross oversight of not only standard cleaning practices, but most certainly of the "enhanced cleanliness measures" advertised on Forenom’s site. I provided pictures to Forenom which strangely did not concern the Forenom customer service team.
I received the following response:
“There will be no refund. If there would have been any problems upon arrival the guest must contact us and we will change the room or in other ways help out to solve the situation. This has not been made in this case and therefore there will be no refund."
The accommodations were definitely not as described & customer service completely lacked empathy & regard for these circumstances despite evidence of wrong-doing on Forenom's part.
Will provide pics upon request!
by A verified traveler
It is worth the money staying in this hotel.
Posted 30 Nov 2022 on HotelsThe stay started off a bit wobbly as there was a lot of time lost due to the security code needed to enter. But once i got that sorted it went absolutely flawless. I have even extended my stay with another two weeks, in a bigger room.
Comment from Hotel Management
30 Nov 2022 by Kevin | Forenom Team, Hotel Management
Hi Willem-Abraham! Thanks for the positive review, hopefully next time your check-in process will go much smoother :)
by A verified traveler
Good apart-hotel in Flemingsberg
Posted 3 Jun 2022 on HotelsExcellent apart-hotel, but nearby room doors closes too loudly and ventilation is a bit noisy too.
Comment from Hotel Management
8 Jun 2022 by Best regards, Forenom Customer Care & Sales, Hotel Management
Hi Jesper, thank you for your review! We will take the information forward regarding the doors and ventilation. We wish you a great day!
by A verified traveler
Posted 31 May 2022
A nice tidy placed....
There was no room service at all...
I stayed there for 9 nights and the room was never attended to...
I sent an email since there's no one at the site to address and or attend to any concerns regarding shampoo replenishment and I haven't heard back yet 😕
Comment from Hotel Management
8 Jun 2022 by Best regards, Forenom Customer Care & Sales, Hotel Management
Hi Sal, thank you for your review! We don't have any room service, after 7 nights there will be a room cleaning. If you want to investigate what happened in this specific case, please send a mail to info@forenom.se and we will look into it. Fur urgent matters we prefer if you call us directly.
We wish you a great day!
by A verified traveler
Posted 24 Apr 2022 on Hotels
Comment from Hotel Management
12 May 2022 by Forenom Customer Care & Sale, Hotel Management
Thank you for the great score!
We look forward to welcome you back.
by A verified traveler
Posted 24 Aug 2021
I loved that I didn't have a key and didn't have to worry about losing it. I was very pleasantly surprised when my husband and I went out and while we were out, our room was refreshed. I only wish there was air conditioner. It was extremely hot and we could only open the window. So, it was good that the weather was cool outside.
by A verified traveler
Posted 21 Aug 2021
