Ratings based on 94 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
It was an amazing experience
by A verified traveler
Good property, incredible property just neglected
Posted 18 Sep 2023 on HotelsThis hotel was an amazing property, absolutely huge, massive rooms and fantastic set up and location. However lots of little things are off.
Overall this was a lovely hotel, a bit dilapidated and in need of works through, you can sadly see that the political situation and Covid have had a great hit on this property. There are general signs of wear and tear and neglect through the property. From the lights in the grand entrance hall being absolutely full of dead bugs, to guttering sagging and patch works of bad paint jobs all over the place.
by A verified traveler from West Chester
Posted 1 Sep 2023
Excellent family oriented resort with many amenities and a very professional, courteous, and excellent staff.
Comment from Hotel Management
3 Sep 2023 by Jose Pantigoso - Resident Manager, Hotel Management
We appreciate your comment and it makes us happy to know that you enjoy the service provided and the facilities offered by our hotel.
by A verified traveler from West Chester
Posted 30 Aug 2023
by A verified traveler
Posted 9 Aug 2023
Comment from Hotel Management
3 Sep 2023 by Jose Pantigoso - Resident Manager, Hotel Management
Thank you for booking at our hotel, we hope you come back soon.
by A verified traveler
Posted 28 May 2023
Excellent hotel for relax after 4 days inca trail.
All facilities, staff and services are great, as well as the breakfast and restaurant and bar menu options.
Comment from Hotel Management
27 Jun 2023 by Jose Pantigoso Resident Manager, Hotel Management
Thank you for your comment, we hope you come back soon and continue enjoying our service and facilities.
by A verified traveler from fountain valley
Posted 16 Nov 2022
I would change mattresses, plus do something about the bugs.
Comment from Hotel Management
16 Nov 2022 by Jose Pantigoso - Resident Manager, Hotel Management
Thank you for booking at our hotel, your comment helps us to continue improving, mosquitoes appear this season, we are a hotel that has a lot of green area and we are located in front of the Urubamba river, we carry out disinfection periodically during this season, however, since it is something natural, we cannot fight them 100%, we recommend to all our guests to have the windows closed after 5pm. The mattresses are in optimal conditions but we take your recommendation into account. We hope that you can return and continue enjoying our facilities and our friendly service.
by A verified traveler
Posted 1 Sep 2022
by A verified traveler
Posted 1 Aug 2022
The hotel is really nice, the property has a great outdoor setting and the views of the mountains are incredible. It is a place to relax and enjoy staying at the hotel or visiting the areas next to it. It is a great option for adults alone and with kids.
Comment from Hotel Management
22 Aug 2022 by Jose Pantigoso - Resident Manager, Hotel Management
Thank you for the comment and for choosing our hotel during your visit to Cusco - Urubamba, it does not make you happy to know that we were part of your experience, we hope you can return soon.
by A verified traveler
Posted 31 Mar 2022
