Ratings based on 949 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
I do not like the way the staff told me that no breakfast included from your booking on the second day. It is supposed to be told on the first day.
Comment from Hotel Management
12 Jun 2024 by Radisson Collection Hotel, Hyland Shanghai, Hotel Management
Thank you for taking the time to tell us about your experience at the Radisson Collection Hotel, Hyland Shanghai. We apology that your experience did not meet your expectations; please allow us to express my sincerest apologies.We strive to provide exceptional service experiences to each customer; your feedback has been relayed to the relevant departments. And we will follow up on your feedback and continuously improve them.We appreciate your sharing your precious opinions, and hope that you will give us the opportunity to serve you again in the future. Sincerely, Radisson Collection Hotel, Hyland Shanghai
by A verified traveler
Posted 3 Jun 2024
Location was great and easily accessible to key tourist attractions.
Comment from Hotel Management
4 Jun 2024 by Radisson Collection Hotel, Hyland Shanghai, Hotel Management
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Radisson Collection Hotel, Hyland Shanghai
by A verified traveler
Posted 3 Jun 2024
Many eateries around
Comment from Hotel Management
4 Jun 2024 by Radisson Collection Hotel, Hyland Shanghai, Hotel Management
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Radisson Collection Hotel, Hyland Shanghai
by A verified traveler from COOMERA
Posted 2 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Radisson Collection Hotel, Hyland Shanghai, Hotel Management
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Radisson Collection Hotel, Hyland Shanghai
by A verified traveler from Sandakan
Posted 1 Jun 2024
Convenience and good location
Comment from Hotel Management
3 Jun 2024 by Radisson Collection Hotel, Hyland Shanghai, Hotel Management
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Radisson Collection Hotel, Hyland Shanghai
by A verified traveler
Posted 31 May 2024
Location is real good.
Comment from Hotel Management
3 Jun 2024 by Radisson Collection Hotel, Hyland Shanghai, Hotel Management
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Radisson Collection Hotel, Hyland Shanghai
by A verified traveler
Posted 16 May 2024
Location is fantastic，all staff are kind courteous and courteous.
Comment from Hotel Management
17 May 2024 by Radisson Collection Hotel, Hyland Shanghai, Hotel Management
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Radisson Collection Hotel, Hyland Shanghai
by A verified traveler
Posted 13 May 2024
This hotel is simply great. Rooms are super clean, modern and quiet. The breakfast buffet is extraordinary with many options to chose from. I had a room upgrade because of my status in Expedia and they gave me a room with a great view to the Bund a bottle of wine. Location is excellent mid Nanjing Road so you can take walks anytime you like, shopping and close to metro station East Nanjing Rd - so you can move anywhere with ease. This was previously the Sofitel Hotel but I think now its even better. Staff super friendly. I extended my stay in Shanghai in this specific hotel (had other options) for the reasons mentioned above. Will definitely come back!
Comment from Hotel Management
14 May 2024 by Radisson Collection Hotel, Hyland Shanghai, Hotel Management
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Radisson Collection Hotel, Hyland Shanghai
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
23 May 2024 by Radisson Collection Hotel, Hyland Shanghai, Hotel Management
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Radisson Collection Hotel, Hyland Shanghai
by A verified traveler
Posted 30 Apr 2024
The proximity to restaurants and shops were great. The breakfast and service were outstanding. The room is a bit outdated but we are still happy overall.
Comment from Hotel Management
6 May 2024 by Radisson Collection Hotel, Hyland Shanghai, Hotel Management
We very much appreciate your comments regarding your stay at the Radisson Collection Hotel, Hyland Shanghai. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Radisson Collection Hotel, Hyland Shanghai
