Ratings based on 581 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Feb 2024
Staff are great and friendly. Location is perfect. Food and choice is even better. Would recommend staying here to anyone.
Comment from Hotel Management
1 Mar 2024 by GM, Hotel Management
Dear Martin,Thank you so much for choosing to stay with us! We greatly value your loyalty and are committed to continuing to provide you with the best possible service. If there's anything we can do to enhance your experience further, please don't hesitate to reach out.Warm regards.Tunnawut Chaiya - Group Resort Manager
by A verified traveler
Posted 18 Dec 2023 on Hotels
Comment from Hotel Management
20 Dec 2023 by Nyoman, Hotel Management
Dear Cameron,We extend our sincere gratitude for your valuable feedback. We are delighted to learn that your overall experience met your expectations and was, as it should be, perfect.Thank you once again for choosing to stay with us. We look forward to the opportunity to welcome you back in the future, providing another exceptional experience during your next visit.Warm regards,Nyoman/Dada (Guest Relations Manager)
by A verified traveler
Posted 23 Oct 2023
Staff are exxeptionally great
Comment from Hotel Management
24 Oct 2023 by The Rock Hua Hin, Hotel Management
Dear Roy,Thank you for taking the time to recognize our team. We are all happy that you have a pleasant time with usWe look forward to the opportunity to serve you again.Best regards,
by A verified traveler
Great location
Posted 20 Aug 2023 on HotelsPleasant, friendly staff. very spacious room, clean.
Well maintained gardens. great location, right on beach.
Comment from Hotel Management
22 Aug 2023 by The Rock Hua Hin, Hotel Management
Dear Darrel Archer,Thank you very much for your review, we are all happy that you have a pleasant time with us here at The Rock Hua Hin.We are looking forward to welcoming you back again in the future.Best regards,The Rock Hua Hin
by A verified traveler
Posted 2 Apr 2023
The location is on the beach so property has a good location and close to other restaurants and shopping. The room was clean but a little out of date. The pool was nice. We had to wait until after 3pm to check in and waited in the lounge area. The breakfast was horrible, everything was cold, dry or old, i.e. the salad was over a day old. The eggs were not made to order, and the rice was hard and cold. I f you get there after 9 am they do not provide fresh food.
Comment from Hotel Management
2 Apr 2023 by The Rock Hua Hin, Hotel Management
Dear paul,Thank you for sharing your comments about your previous stay with us, We are sorry that your stay was not as expected and also sorry that you had to wait for the room to be cleaned and entered the room later than usual.About breakfast, It is surprising that you are dissatisfied with the menu and some of the items you have mentioned and I will share this comment with our chef.Thank you.
by A verified traveler
The Rock….. it’s all in the name
Posted 2 Mar 2023 on HotelsSmall quiet hotel overlooking a delightful beach. Good, friendly attentive service and food. Close to Friday, Saturday a d Sunday night market.
Comment from Hotel Management
3 Mar 2023 by The Rock Hua Hin, Hotel Management
Dear Christopher J,Thank you very much for your review, we are all happy that you have a pleasant time with us here at The Rock Hua Hin.We are looking forward to welcoming you back again in the future.Best regards,The Rock Hua Hin
by A verified traveler
Only worth your money if its 50USD/night
Posted 7 Dec 2021 on HotelsBathtub is broken, staff cannot fix and did not provide a room change.
Limited parking spaces, have to park in another parking space across the hotel with no security staff or cctv to ensure your car is safe.
Brekfast also not worth the price.
However, the staff is polite and nice
In summary, this hotel is not worth your money. It should be 50 USD/night.
Comment from Hotel Management
7 Dec 2021 by The Rock Hua Hin, Hotel Management
Dear Guest,
Thank you for staying with us and providing us feedback for improvements,
On behalf of the hotel, we apologize for the water in the bathtub didn't drain properly issue and are sorry that we could not change a new room due we have a room fully booked on those nights, for the parking as you mention in fact we have 3 CCTV monitoring 24 hr also evening security health & safety also service it's our first priority.
Once again thank you for providing us with this feedback and we will discuss it with our team to better serve in the future.
Best regards,
The Rock Hua Hin
by A verified traveler
Nice place, with some improvements to be made
Posted 7 Jun 2021 on HotelsNice hotel with friendly and helpful staff. Good bed and pillows. However, room maintenance, as in most places in Thailand, isn’t worthy of a 4.5 star hotel (the sitting in the private pool was falling appart, shower was worn out, etc.).
As for the breakfast, most of it was cold (pancakes and French toasts looked good, but not on a stove).
It’s also too bad that there is no shading at the main pool, way too hot to stay there in the afternoon.
Comment from Hotel Management
15 Jun 2021 by GM, Hotel Management
Dear Guest,
Greetings from The Rock Hua Hin Beachfront Spa Resort,
Firstly, Thank you very much for choosing us for your holiday in Hua Hin and give us feedback for improvement.
We look forward to welcoming you back again in the near future.
Best regards,
Tunnawut Chaiya - Group Manager Hua Hin
by A verified traveler
We will, We will Rock you.
Posted 17 Apr 2021 on HotelsQuite hotel and close to the center of Huahin. Private beach and Big Pool. Good Dinner set and value to money. Also Good Breakfast but the Parking area is not comfortable for access and few area. Another thing should aware on this hotel is no elevator. If you have big luggage, please ask the staff helping you if your room is 2nd or 3rd fl. Overall is okay and good services.
Comment from Hotel Management
1 May 2021 by GM, Hotel Management
Dear Khun Atchanan,
Greetings from The Rock Hua Hin Beachfront Spa Resort,
Firstly, thank you very much for your feedback, and we happy that overall you have a good time here in Hua Hin. Our team is always happy to the assistant about carrying luggage just ring the phone and our staff will go right away.
Once again thank you very much for stay with us and we hope to welcome you again in the future.
Best regards,
Tunnawut Chaiya - Group Resort Manager
by A verified traveler from Bangkok Thailand
Posted 29 Jul 2020
Good Service, The Best Location, The Good Place in Hua Hin.
Comment from Hotel Management
1 Aug 2020 by Nyoman, Hotel Management
Dear Khun Teekung, Warm greetings from The Rock Hua Hin Beachfront Spa Resort, thank you for choosing us to be a part of your valued holidays, your feedback are the most important to improve our service quality
