Ratings based on 955 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Fantastic stay
Posted 4 Dec 2023 on HotelsAmazon stay where kids get to have fun for free at the kids zone. Kids zone had play area, little go cart area, swim area. The buffet breakfast was also awesome! The rooms were clean and big.
Comment from Hotel Management
5 Dec 2023 by Lakeshore Hotel, Hotel Management
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Thank you again for liking us. Don't hesitate to call us if you have decided another visit here!Sincerely,Lakeshore Hotel
by A verified traveler
Posted 16 Nov 2023
Comment from Hotel Management
8 Dec 2023 by Lakeshore Hotel, Hotel Management
親愛的貴賓您好，非常感謝您選擇煙波飯店新竹湖濱館，並撥冗在此提供寶貴意見。我們會持續努力提昇團隊服務及設施豐富性，為每一位到訪的旅客留下美好住宿回憶。再次感謝您對我們的愛護，感謝您。
by A verified traveler
Posted 4 Nov 2023
Food was OK (free breakfast buffet and self-paid dinner buffet), not too many options. Great amenities, especially the play area for children.
Comment from Hotel Management
5 Nov 2023 by Lakeshore Hotel, Hotel Management
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Thank you again for liking us. Don't hesitate to call us if you have decided another visit here!Sincerely,Lakeshore Hotel
by A verified traveler
Posted 25 Oct 2023
Comment from Hotel Management
26 Oct 2023 by Lakeshore Hotel, Hotel Management
親愛的貴賓 您好，很高興您滿意這次的住宿經驗，希望我們的服務讓您有賓至如歸的感覺，我們會繼續努力，也持續提供更好的服務給每一位到訪的客人！
by A verified traveler
Posted 23 Oct 2023
Comment from Hotel Management
24 Oct 2023 by Lakeshore Hotel, Hotel Management
親愛的貴賓 您好，感謝您的肯定，讓我們得到滿滿的支持與鼓勵，期待您下次再來新竹找我們玩哦 !
by A verified traveler
Posted 6 Oct 2023
Additional popcorn
Comment from Hotel Management
6 Oct 2023 by Lakeshore Hotel, Hotel Management
親愛的貴賓 您好，感謝您的支持及好評，我們會繼續努力提昇團隊服務，也希望能為每一位到訪的旅客都會留下美好回憶。期待您再次來新竹湖濱館哦！
by A verified traveler
Posted 28 Jun 2023
This resort of fit for families. If you have little ones, they will love it. We only got to stay one night, and with our adults sons, they enjoyed the campus.
Comment from Hotel Management
29 Jul 2023 by Lakeshore Hotel, Hotel Management
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Thank you again for liking us. Don't hesitate to call us if you have decided another visit here!Sincerely,Lakeshore Hotel
by A verified traveler
Hotel breakfast without eggs
Posted 25 Apr 2023 on HotelsThe place in general is a great place for family. We stayed here before when my daughter was younger, now she is 8. She still likes it but starting to grow out of it. There are a lot of activities for kids. One thing that kind of was a turn off was that, the breakfast they offer did not have any sort of eggs. I understand the limitation of eggs in Taiwan but breakfast without eggs is just a no no. I mean you can have a limitation of eggs but none is just crazy. For this I was bothered for half a day.
Comment from Hotel Management
28 Apr 2023 by Lakeshore Hotel, Hotel Management
Thank you for choosing our hotel, and for taking the time to write a review. We will look into these issues promptly and see how we can improve. Thank you once again, and we hope that will have another chance to provide our service in the future.Sincerely,Lakeshore Hotel
by A verified traveler from FLUSHING
Posted 19 Mar 2023 on Travelocity
Comment from Hotel Management
8 Apr 2023 by Lakeshore Hotel, Hotel Management
親愛的貴賓 您好，感謝您分享您的住宿感受，煙波集團長久以來的理念就是提供一個溫暖舒適的休憩空間給每一位旅客，我們會繼續努力提昇團隊服務，也希望能為每一位到訪的旅客都會留下美好回憶。期待您的再次蒞臨，謝謝您！
by A verified traveler
Posted 12 Feb 2023 on Hotels
Comment from Hotel Management
13 Feb 2023 by Lakeshore Hotel, Hotel Management
親愛的貴賓 您好，感謝您於此分享您的感受，也謝謝您對我們的肯定，您的鼓勵及支持帶給所有同仁滿滿的元氣，我們期待您再度蒞臨煙波飯店新竹湖濱館，謝謝您！
