Ratings based on 991 Verified Reviews
2.7 Room cleanliness
3.0 Service & staff
2.9 Room comfort
2.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
I selected the hotel for the hot tub which does not work like warm at best I said something to manager she said the pool works it's hot outside. The elevator that works sounds like it is not going to at any minute the last day the fire alarm went off I grabbed my stuff and left it may not even be there now I don't know worst hotel stay ever
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Hello Larry,We regret to hear about your disappointing experience. Our team values guest feedback to continually improve services. Thank you for bringing these issues to our attention, and we will address them promptly. Your comfort and safety are our top priorities, and we aim to provide a pleasant stay for all guests.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
25 Apr 2024 by Manager, Hotel Management
Hello EDUARDO, We appreciate you choosing to stay with us! If you have any feedback to share, please don't hesitate to contact us so we can ensure your next visit is even more enjoyable.
by A verified traveler
Posted 18 Apr 2024
front desk morning shift and night shift very polite and kindly
Comment from Hotel Management
19 Apr 2024 by Manager, Hotel Management
Hello Fernando,We appreciate your feedback regarding our front desk staff's politeness and kindness. Our team strives to provide excellent service at all times. Your kind words will be shared with them to acknowledge their hard work and dedication to guest satisfaction. Thank you for choosing our hotel, and we hope to welcome you back in the future.
by A verified traveler
Posted 16 Apr 2024
Old paint. Looked run down
Comment from Hotel Management
17 Apr 2024 by Manager, Hotel Management
Hello Julie, We appreciate your feedback and will share your comments with our team to make improvements. Our goal is to ensure a pleasant experience for all our guests. Thank you for bringing this to our attention.
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
5 Apr 2024 by Manager, Hotel Management
Hello Vincent, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
by A verified traveler
Posted 19 Mar 2024
The original room that was assigned was a little too dated, but front deck assigned another room which was much better, with no hesitation!!!! Staff was very nice
Comment from Hotel Management
22 Mar 2024 by Manager, Hotel Management
Hello MCavion,We appreciate your feedback regarding the room change and are glad to hear you found the second room more to your liking. Our team takes pride in providing excellent service to our guests. Should you have any future concerns, please don't hesitate to reach out to our management team.
by A verified traveler
Posted 18 Mar 2024
Nothing
Comment from Hotel Management
19 Mar 2024 by Manager, Hotel Management
Hello Vern, We appreciate you sharing your feedback and apologize for any inconvenience experienced during your stay. Your comments will be shared with the team for further review and improvement. Thank you for bringing this to our attention.
by A verified traveler
Posted 17 Mar 2024
Comment from Hotel Management
24 Mar 2024 by Manager, Hotel Management
Hello Walter,We value your stay and regret not meeting all your expectations. For further assistance, please contact us to address any concerns you may have. We hope to welcome you back for an improved experience in the future.
by A verified traveler
Posted 11 Mar 2024
The room was dirty and had roaches. One of the two elevators was broken and the one that “worked” was slow, screeched, hopped and felt so unsafe. Even though I paid in full online, I was charged an additional security deposit that I was not told about when I booked the room. When I checked out in the morning and asked for the paperwork on the deposit I was handed a receipt that said nothing about the deposit and the staff could not explain the paperwork to me. I would never stay there again. Just so bad.
Comment from Hotel Management
14 Mar 2024 by Manager, Hotel Management
Hello Kat, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
by A verified traveler
Posted 12 Feb 2024 on Hotels
Comment from Hotel Management
15 Feb 2024 by Manager, Hotel Management
Hello Kiasha, We're sorry to hear that you didn't have a satisfactory experience during your stay. We value your feedback and encourage you to reach out to us directly so we can address any specific issues that you encountered. We appreciate your time and hope to have another opportunity to provide you with a better experience in the future.
