Ratings based on 150 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Clean quiet property
by A verified traveler
Posted 30 May 2024
Nice quite place to stay decent and good price
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Thank you for your review, and we look forward to welcoming you back in the future!
by A verified traveler
Posted 30 May 2024
Comfortable, quiet and clean place. Staffs are helpful. Recommend. There is still room to improve breakfast items.
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future!
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Thank you for taking the time out of your day to write us a review. We’re so sorry to hear that your experience did not match your expectations. We hope that you’ll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay this time around.
by A verified traveler
Posted 26 May 2024
Excelente service of all personnel!
Comment from Hotel Management
26 May 2024 by Manager, Hotel Management
We are honored by such a positive review of your experience with us. Thank you and we look forward to seeing you again soon!
by A verified traveler
Posted 25 May 2024
Friendly staff. Nice pool.
Comment from Hotel Management
26 May 2024 by Manager, Hotel Management
Thank you for choosing the Surestay By Bestwestern in Deer Park TX and providing the awesome feedback! We are happy to hear you enjoyed your visit and hope to welcome you back soon!
by A verified traveler
Posted 25 May 2024
Roaches , sheets had stains will never ever stay here again..
Comment from Hotel Management
26 May 2024 by Manager, Hotel Management
Thank you for bringing this to our attention, we sincerely apologize for the experience you had during your stay. Ensuring the cleanliness and comfort of our rooms is our top priority, and regret that we fell short of your expectations. We have addressed these issue to housekeeping and pest control to prevent any recurrence. We hope to have the opportunity to welcome you back for much-improved experience.
by A verified traveler
Posted 23 May 2024
Mattress very uncomfortable.
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
Thank you for taking the time out of your day to write us a review. We’re so sorry to hear that your experience did not match your expectations. We hope that you’ll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay this time around.
by A verified traveler
Posted 19 May 2024
Front desk lady was super nice and accommodating. Upstairs ice machine was not working again. I came two months previously and it was not working then.
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
We greatly value your feedback as our guest, and it is a pleasure to know that you enjoyed your overall stay at our property. Please know that we take comments from our guests seriously, and that your feedback and criticisms will help us improve for your next visit. Thank you for your review, and we look forward to welcoming you back in the future!
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
24 May 2024 by Manager, Hotel Management
It looks like there has been a misunderstandings, you did not stay at this location, your reservation was canceled with out any charges. please contact the property for further questions
