Ratings based on 116 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jun 2024
Had a great stay overall. Guy at front desk was great! My room was spacious and comfortable, the breakfast was pretty good. The pool was a little dirty though. All in all would stay again!
by A verified traveler
Posted 11 Jun 2024
Checked in early, the front desk clerk was nice. Got to the room. I had to plunge the shower. The shower rod was falling off the wall. Had cockroachrs in the room and there was no cooking.
Comment from Hotel Management
12 Jun 2024 by Richard - GM, Hotel Management
Karen,We appreciate your feedback. It is upsetting that this is an experience you had. However, we do not have a record of any of your issues you mentioned. Also, the room you stayed in did not have a shower curtain--it has a walk-in shower with glass doors. Is it possible you are confusing our hotel with another you stayed in recently? We would be happy to host you again as proof that the issues you described are not what you experienced here.
by A verified traveler
Posted 4 Jun 2024
Ive stayed at this property a few times and everyone ive interacted with as a whole has been awesome.
Comment from Hotel Management
8 Jun 2024 by Richard - GM, Hotel Management
Tyrell,That's because you are awesome! Hurry back and stay again soon!
by A verified traveler
Posted 24 May 2024
Fairly clean and only minor issues with noise
Comment from Hotel Management
26 May 2024 by Richard - GM, Hotel Management
Preston,Thanks for the great review! Yes, it can get a little loud with all of the sports teams in-house...but we manage. Thanks for bringing the issues to our attention during your stay. We are always happy to help!
by A verified traveler from Cypress
Posted 21 May 2024
Comment from Hotel Management
23 May 2024 by Richard - GM, Hotel Management
Amy,We are so terribly sorry to hear that you did not enjoy your stay. The storm that hit the area forcing you to book with us was very unfortunate. With several families staying going through the same situation, we hoped you would have felt more comfortable here. We do empathize with you in regard to your insurance company not picking up your stay. We hope all is well.
by A verified traveler
Posted 20 May 2024
Everything was great
Comment from Hotel Management
23 May 2024 by Richard - GM, Hotel Management
Latoya,We think you are great as well! The team enjoyed your visit and look forward to your next stay!
by A verified traveler
Posted 19 May 2024
Everything from day one awesome well personal
Comment from Hotel Management
20 May 2024 by Richard - GM, Hotel Management
JAntonio,We enjoyed your visit with us. Hurry back and stay again soon!
by A verified traveler
Posted 17 May 2024
Nice, clean, and adequate
Comment from Hotel Management
20 May 2024 by Richard - GM, Hotel Management
Brendy,Quick and to the point! Thank you for the perfect 5/5!
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
18 May 2024 by Richard - GM, Hotel Management
Husam,We appreciate your repeat patronage. It was always a pleasure visiting with you.However, the items and pictures you have shared, I believe, are an attempt to defraud this establishment. I myself was working the desk the morning of your original departure and spoke with you several times. You indicated the stay was great as usual and gave no indication as to any issues with your room. We even extended you as a courtesy when you inquired to hold your space as we were sold out. It was not until your return late in the evening when you could not get into your room (your keys had timed out due to not renewing them earlier in the day) that you began your quest for a free night.The items you took pictures of were still in the room in the exact place in the middle of the floor where you indicated they would be. Odd, they are in the middle of the room neatly set to stand up for a photo op. This is not the kind of hotel we run nor is this the kind of behaviour we accept from so called loyal guests. Although we appreciate your choosing of our property in the past, perhaps you would be better of at another, more budget-minded property in the future.Thank you again for your patronage!
by A verified traveler
Posted 14 May 2024
It waskk
Comment from Hotel Management
14 May 2024 by Richard - GM, Hotel Management
Takenda,We love it! Thank you for that brief yet positive review!
