Ratings based on 676 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
I chose this property specifically for the indoor hot tub and included breakfast. Upon arriving I was informed the hot tub was permanently filled in OVER 2 YEARS AGO- meaning the hotel has been dishonest with booking agencies (like expedia) about it's amentities- I think there was even a picture of the hot tub if I remember. The continental breakfast had the WORST powdered eggs I think I've EVER had and besides those and old boiled eggs your other options are only carbs. The maid took our bar soap on day 1 and didn't give us any more until day 4 but left us dirty surgical gloves on our bedroom floor in exchange. Besides a comfortable bed and a very nice front desk staff this hotel is NOT worth the money!!!
Comment from Hotel Management
16 May 2024 by Hotel Manager, Hotel Management
Dear Guest, Thank you for taking the time to share your feedback following your recent stay with us. We deeply regret the issues you encountered and I want to personally apologize for the shortcomings that affected your experience.Firstly, I am truly sorry for the misinformation regarding the indoor hot tub. It is unacceptable that outdated information was provided by both our hotel and Expedia. We are working diligently to update all our listings to prevent future guests from experiencing similar disappointments.I also apologize for the quality of the breakfast. We strive to provide a variety of fresh and tasty options to cater to all our guests, and it is clear we fell short during your stay. Your comments about the powdered eggs and limited options have been shared with our culinary team for immediate improvement.Regarding the housekeeping issues, I am extremely concerned about the service you received. Taking your bar soap and not replenishing it until the fourth day is completely unacceptable, as is the discovery of cleaning gloves on your floor. This does not reflect our standards, and I have addressed these incidents with our housekeeping manager to ensure this does not happen again.Your feedback is invaluable to us as it highlights the areas where we need to improve. We are committed to enhancing our guest experience and will use your comments to make necessary changes.Once again, I apologize for the inconvenience you experienced. We appreciate your patronage and hope you will give us another opportunity to provide you with the exceptional stay you deserve.Warm regards
by A verified traveler
Posted 18 Apr 2024
Excellent hotel, close to many good restaurants. Very friendly stuff to assist me. Clean room and is cleaned every day.
Comment from Hotel Management
22 Apr 2024 by Hotel Management, Hotel Management
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. We hope to welcome you back soon.Warm regards
by A verified traveler
Posted 4 Apr 2024
Everyone at property was helpful & attentive to requests , breakfast was good, everything was working
Comment from Hotel Management
8 Apr 2024 by Hotel Manager, Hotel Management
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. We hope to welcome you back soon.Warm regards
by A verified traveler
Posted 31 Mar 2024
Close to chinatown
Comment from Hotel Management
8 Apr 2024 by Hotel Manager, Hotel Management
Thank you for your positive feedback! We're thrilled to hear that you had a great experience with us. We hope to welcome you back soon.Warm regards
by A verified traveler from Renton
Posted 28 Mar 2024
I liked the location, staff, but don’t like the smell of the room & blanket, pilllows….smell too bad of majiwana
Comment from Hotel Management
29 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the smoke smell in your room. Rest assured, we'll address this promptly to ensure a more pleasant stay for future guests. We appreciate your understanding and hope to welcome you back soon for an improved experience.Best regards
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
29 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us. We appreciate your input, and we're always striving to improve our services. If there's anything specific you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to exceed your expectations on your next visit.Best regards
by A verified traveler
Posted 12 Feb 2024 on Hotels
by A verified traveler
Posted 9 Feb 2024
by A verified traveler
Posted 26 Jan 2024
It is clean.and safe to park.
Comment from Hotel Management
18 Mar 2024 by Jan Mendez, Hotel Management
Dear Sean,Thank you very much for taking the time to share your feedback with us! We are thrilled to hear that you had a positive experience during your stay.Ensuring a clean and safe environment for our guests is of utmost importance to us, so we're delighted to know that you found our facilities up to your standards. Your peace of mind while parking is a priority, and we're glad we could provide a secure space for your vehicle.We appreciate your kind words and the trust you've placed in us. Should your travels bring you back this way, we would be honored to welcome you again for another enjoyable stay.
by A verified traveler
Posted 19 Jan 2024 on Hotels
Comment from Hotel Management
18 Mar 2024 by Jan Mendez, Hotel Management
Dear Mcenroe,Thank you immensely for your glowing 10 out of 10 review! Your feedback truly brightened our day and reminded us why we're so passionate about what we do.We're thrilled to hear that you had such a wonderful experience with us. Providing exceptional service and ensuring our guests feel at home is always our top priority, and it's incredibly rewarding to know that we succeeded in making your stay memorable.
