Ratings based on 973 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Good
by A verified traveler
Posted 11 Jun 2024
The reason I did not give 5 stars is because there was no complimentary bottles of water and there was no lotion in the bathroom. When we inquired as we were exiting it was relayed that you have to ask the front desk. For nearly $400 for one night it should have been mandatory.
Comment from Hotel Management
12 Jun 2024 by Customer Service, Hotel Management
Tamela, thank you for your feedback. We appreciate your comments and will certainly take them into consideration. At SpringHill Suites Houston Downtown/Convention Center, we strive to provide the best possible experience and look forward to having you back for an even better stay.
by A verified traveler
Posted 8 Jun 2024
Wrote a review on google too
Comment from Hotel Management
10 Jun 2024 by Customer Service, Hotel Management
Annie, thank you for sharing your thoughts on Expedia and for also taking the time to leave a review on Google. Your support is truly appreciated. We're delighted to know you had a pleasant stay at SpringHill Suites Houston Downtown/Convention Center. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 7 Jun 2024
It was close to the arena for the concert
Comment from Hotel Management
9 Jun 2024 by Customer Service, Hotel Management
Eduardo, thank you for your review. We're glad to hear our location was convenient for your concert at the arena. We hope to welcome you back for a more satisfactory stay in the future.
by A verified traveler
Posted 7 Jun 2024
Super slay !
Comment from Hotel Management
9 Jun 2024 by Customer Service, Hotel Management
Thank you for the 5 out of 5 rating, Ximena!We're thrilled to see how much you enjoyed staying at SpringHill Suites Houston Downtown/Convention Center. We look forward to hosting you again in the near future! Thank you again for sharing.
by A verified traveler
Posted 7 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Customer Service, Hotel Management
Thanks for the perfect rating, Dalia!We're pleased to hear that you have fully enjoyed your stay at SpringHill Suites Houston Downtown/Convention Center, as we strive to create a full service experience for our guests. We can't wait to see you again soon!
by A verified traveler
Posted 5 Jun 2024
The room was nice bathroom was small.Breakfast was good ,staff was very helpful.Very dissappointed in downtown Houston hard to get around and had a smell to it
Comment from Hotel Management
6 Jun 2024 by Customer Service, Hotel Management
David, thank you for sharing your thoughts. It's great to hear you appreciated the room and breakfast at SpringHill Suites Houston Downtown/Convention Center. We're also pleased our team members were helpful. We understand your concerns regarding the downtown area and hope it didn't overshadow your stay. We're looking forward to welcoming you back in the future.
by A verified traveler
Posted 5 Jun 2024
Some Restaurants closed on weekends, plan ahead. Very clean and nice staff!
Comment from Hotel Management
6 Jun 2024 by Customer Service, Hotel Management
Holly, thank you for your kind words! The team at SpringHill Suites Houston Downtown/Convention Center is delighted to hear you found our accommodations clean and our colleagues pleasant. We appreciate your helpful tip about the local dining options and will make sure future guests are aware. We look forward to welcoming you back soon!
by A verified traveler
Posted 1 Jun 2024
It was nice
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Dania, thank you for your kind words. SpringHill Suites Houston Downtown/Convention Center is delighted to know you had a nice experience. We hope you visit again soon.
by A verified traveler from San Antonio
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by Customer Service, Hotel Management
Rosalinda, thank you for your positive rating of SpringHill Suites Houston Downtown/Convention Center! We're thrilled you had a great experience and hope to welcome you back soon.
