Ratings based on 665 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
It was dirty. As soon as you walk into the room, smells like cigarettes were just smoked in there. Room carpets were stained and had marks from liquid that had poured a while ago. Toilet kept on getting clogged and it also had no toilet tissue holder. Phone in the room was not on/working so I had to contact the front desk via personal phone which made things difficult.
by A verified traveler
Posted 22 Jun 2024
by A verified traveler
Posted 20 Jun 2024
Good place
Comment from Hotel Management
20 Jun 2024 by Sonesta Essential NW, Hotel Management
Thank you for your positive feedback! We're delighted to hear that you found our place enjoyable. Your satisfaction is our priority, and we're thrilled that you had a good experience with us.We appreciate your kind words and hope to welcome you back again soon for another great stay!
by A verified traveler
Posted 18 Jun 2024
Dirty
Unsafe
My workers truck got stolen
Comment from Hotel Management
20 Jun 2024 by Sonesta Essential NW, Hotel Management
our safety and comfort are our top priorities, and we regret that we fell short in meeting your expectations.We take matters of safety and security very seriously and will be working diligently to address these issues and ensure a safer environment for all our guests. Additionally, we will investigate the cleanliness issues you mentioned to prevent similar occurrences in the future.Please accept our sincerest apologies for any inconvenience caused, and we hope to have the opportunity to regain your trust in the future.
by A verified traveler
Posted 16 Jun 2024
I room smelled horrible due to the air conditioning leaking onto the carpet. I could not even get another room due to then being sold out. I would really like at least half of my money back.
Comment from Hotel Management
18 Jun 2024 by Sonesta Essential NW, Hotel Management
I'm truly sorry to hear about the unpleasant odor in your room and the inconvenience it caused during your stay. Your comfort is our top priority, and it's disappointing to learn that we were unable to provide you with a satisfactory resolution due to being sold out. We take your feedback seriously and will address the issue promptly to prevent similar occurrences in the future.We sincerely apologize for the inconvenience and hope to have the opportunity to make it right. Thank you for bringing this to our attention.
by A verified traveler
Posted 15 Jun 2024
The parking lot is not that neat and flat. The entrance is flooded every time it rains.
Comment from Hotel Management
15 Jun 2024 by Sonesta Essential NW, Hotel Management
Thank you for bringing these concerns to our attention. Please know that we take your feedback seriously and are actively working to address these issues. Our team is taking steps to improve the cleanliness and flatness of the parking lot, as well as implementing measures to mitigate flooding at the entrance.We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.
by A verified traveler
Posted 14 Jun 2024
Fronrndesk people are very professional and friendly. We enjoyed our stay there.
Comment from Hotel Management
15 Jun 2024 by Sonesta Essential NW, Hotel Management
Thank you for taking the time to share your positive experience with us. We're delighted to hear that you found our front desk team to be professional and friendly, and that you enjoyed your stay with us.We strive to provide exceptional service to all our guests, and it's always rewarding to receive such positive feedback. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future.
by A verified traveler
Posted 14 Jun 2024
We had to open the sliding doors ourself , and the key card reader for the other door did not work .
Comment from Hotel Management
15 Jun 2024 by Sonesta Essential NW, Hotel Management
We sincerely apologize for any inconvenience this may have caused during your stay.Please be assured that we have already addressed and fixed the problem with the door, and measures have been taken to prevent such occurrences in the future.We appreciate your feedback and hope to have the opportunity to welcome you back for a smoother and more enjoyable experience.
by A verified traveler
Posted 12 Jun 2024
This place is cheap for a reason.
Comment from Hotel Management
12 Jun 2024 by Sonesta Essential NW, Hotel Management
Thank you for taking the time to share your feedback. I am sorry to hear that your stay did not meet your expectations.At our hotel, we strive to provide value for our guests by offering competitive rates without compromising on cleanliness, comfort, and service.Your feedback is important to us as it helps us identify areas for improvement. If you have any specific concerns or suggestions on how we can enhance our services, please do not hesitate to share them with us.We hope you will consider giving us another opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 10 Jun 2024
The property had no electricity because of the storm and told the guest to contact the third-party to get a refund The third-party was saying they had to get a hold of them. to know if they could give a refund? And this third-party is saying they Could not reach them at all for two weeks and now that they’re being able to reach them the property is saying they’re not giving a refund and it’s been a month now they just want me to forget about it. That’s a lot of money like $600 because was separate it was two separate rooms.
But you gave everybody else a refund, but tell me to my face to contact the third-party and third-party is giving me this runaround expecting me to just forget about it for a month. Don’t contact me back for four or five days to begin with.
Wish I could attached pictures
Comment from Hotel Management
16 Jun 2024 by Sonesta Essential NW, Hotel Management
We deeply regret the inconvenience and frustration you've encountered concerning your refund request. Your feedback holds immense importance for us, and I want to assure you that we're earnestly addressing your concerns.While we empathize with your situation, it's crucial to understand that as a hotel, we are governed by specific policies, including those pertaining to refunds. Regrettably, our hotel policy doesn't permit any refunds.However, please rest assured that we are fully committed to rectifying the challenges you encountered to ensure a more enjoyable experience for our guests in the future. Your comfort and satisfaction remain our top priorities, and we're actively working to improve our services.We appreciate your understanding and patience during this process.
