Ratings based on 656 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
I was able to book the room within a couple hours of our trip. The front desk staff was courteous on all the occasions I went by. The house keeper offered me fresh coffee that was being made during the breakfast time and helped me with the waffle batter. Enjoyed our short stay
by A verified traveler
Posted 12 Jun 2024
Cathy was great at the feont desk!
Comment from Hotel Management
12 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,We appreciate your positive feedback regarding our front desk staff. We will always ensure that we keep delighting you with our facilities and services. Our team is looking forward to hosting you again soon!
by A verified traveler from Bristol
Posted 8 Jun 2024
Terrible breakfast selections
Comment from Hotel Management
9 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for sharing your review. We apologize for any inconvenience you experienced with our breakfast offerings. Your feedback is valuable, and we will share it with our team to make improvements. We hope you will consider staying with us again in the future, giving us another opportunity to provide you with a superior experience.
by A verified traveler
Posted 6 Jun 2024
Good service, clean & very dependable
Comment from Hotel Management
7 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our service excellent, and our facilities clean and dependable. We appreciate your support and look forward to serving you again in the future!
by A verified traveler
Posted 3 Jun 2024
It was not the quality i expected
Comment from Hotel Management
4 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for giving us the privilege to host your stay. Please let us know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 2 Jun 2024
Everything is as advertised. No problems with the room. Enjoyed my stay
Comment from Hotel Management
3 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 1 Jun 2024
👍
Comment from Hotel Management
12 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!
by A verified traveler
Posted 29 May 2024
I didn’t like that the room they assigned had a rat inside the room
Comment from Hotel Management
31 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We sincerely apologize for the unacceptable situation you encountered with a rat in your room. This is not reflective of our standards, and we take this matter very seriously. Please be assured that immediate action will be taken to address this issue. We hope you will give us another chance to provide you with a better experience.
by A verified traveler
Posted 29 May 2024
Hotel phone hasn't worked for weeks, fitness has only broken equipment, laundry facility was out of order, amount of our stay was incorrect. But staff was very knowledgeable and friendly, good location, room was nice size
Comment from Hotel Management
29 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for your compliments about our staff, location, and rooms. However, we apologize for the issues you encountered. Rest assured, we'll address these issues promptly to ensure a better experience for our guests. We hope to have the opportunity to welcome you back and provide an improved stay.
