Ratings based on 447 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Mar 2024
Water pressure was terrible
Comment from Hotel Management
19 Mar 2024 by Sophia CSR, Hotel Management
Hi Antwone,We regret the inconvenience caused by the water pressure issue during your stay. Your comfort and satisfaction are of paramount importance to us, and we apologize for falling short of our usual standards. Rest assured, we are taking immediate steps to address this matter and ensure a more enjoyable experience for our guests in the future.
by A verified traveler
Posted 9 Feb 2024
can do better staff
Comment from Hotel Management
10 Feb 2024 by Sophia CSR, Hotel Management
Hi Karon,Thank you for your feedback. We appreciate your honesty and will use it to improve our service. We apologize for any shortcomings and are committed to providing the best possible experience for our guests. Please let us know how we can better serve you in the future.
by A verified traveler
Posted 3 Feb 2024
Comment from Hotel Management
5 Feb 2024 by Sophia CSR, Hotel Management
Hi Reanna,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
by A verified traveler
Posted 29 Jan 2024 on Travelocity
Very convenient
Comment from Hotel Management
29 Jan 2024 by Sophia CSR, Hotel Management
Hi Juan,Thank you for your positive review. We're glad to have provided you with a comfortable and convenient stay. We value your feedback and look forward to your return visit!
by A verified traveler
Posted 27 Jan 2024
Convenient
Comment from Hotel Management
28 Jan 2024 by Sophia CSR, Hotel Management
Dear Guest,We're pleased to hear you found our location favorable. We hope it added to the overall enjoyment of your stay. Thank you for choosing us.
by A verified traveler
Posted 23 Jan 2024
Comment from Hotel Management
25 Jan 2024 by Sophia CSR, Hotel Management
Hi Demetria,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
by A verified traveler
Posted 12 Jan 2024
Comment from Hotel Management
14 Jan 2024 by Sophia CSR, Hotel Management
Hi Tameka,Our goal is to ensure that all of our guests have a positive experience, and we are disappointed to hear that we fell short in your case. If you could provide more details about your disappointments, we would greatly appreciate it. This will enable us to make the necessary improvements to ensure that our future guests have a better experience.
by A verified traveler
Posted 12 Jan 2024
Comment from Hotel Management
26 Jan 2024 by Sophia CSR, Hotel Management
Hi Royce,Thank you wholeheartedly for leaving a rating. We feel truly blessed to have you as our guest and appreciate your decision to choose us for your business. Our team is committed to providing you with top-notch service at all times.
by A verified traveler
Posted 11 Jan 2024
Other hotels near by have a lot of overflowing traffic
Comment from Hotel Management
13 Jan 2024 by Sophia CSR, Hotel Management
Hi Royce,We regret any inconvenience that you may have experienced due to this issue. We continuously work to minimize any inconveniences for our guests. Your feedback is valuable, and we appreciate your understanding. If there's anything specific you'd like us to address, please feel free to let us know. We hope to welcome you again soon.
by A verified traveler from McAllen
Posted 10 Jan 2024
One of our vehicles was vandalized to robbed the tools of our crew.
A few more companies were affected, we were lucky the stolen van wasn't our company vehicle; but feel sorry for the other company crews.
Comment from Hotel Management
13 Jan 2024 by Sophia CSR, Hotel Management
Hi Rosa,We are truly sorry for your recent experience with our hotel. The conditions and service that you describe are not typical, however, we will be reviewing these comments with our team to research the matter further. We hope to have the chance to serve you again on your next visit.
