Ratings based on 30 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Houston
Posted 19 Apr 2024
Comment from Hotel Management
20 Apr 2024 by GM - Guest Relations Manager, Hotel Management
Thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.
by A verified traveler
Posted 31 Mar 2024
Overall for the money it’s probably a 9/10, only issues that keep it from a ten are the towels were a bit scratchy and small, the bed sheets had a few hair strains from the cleaning lady I assume because everything else was super clean. Wifi was great, staff was great, and bed was comfortable too. Power went out the day I was supposed to check in (not their fault) and they let me still go in my room and then check in when the power went back on for the block.
Comment from Hotel Management
31 Mar 2024 by GM - Guest Relations Manager, Hotel Management
Thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.
by A verified traveler
Posted 18 Feb 2024 on Travelocity
Comment from Hotel Management
20 Feb 2024 by GM - Guest Relations Manager, Hotel Management
Thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.
by A verified traveler
Posted 13 Feb 2024
Had a room in the area I wanted to stay.
Comment from Hotel Management
14 Feb 2024 by Owner, Hotel Management
Thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.
by A verified traveler
Posted 1 Feb 2024
The place is right next to the highway,so at bed time it was hard to fall sleep. The staff was very attentive and helpful. For the price I wasn't expecting much,my only complaint is the quality of the bed sheets and the towels we were provided, they looked cheap and had stains. Overall for the price, its not bad.
Comment from Hotel Management
1 Feb 2024 by GM - Guest Relations Manager, Hotel Management
Thank you for the review! We are very happy we were able to make your recent stay an exceptional one. From everyone here at PalaceInn 290 Fairbanks we would like to thank you for staying with us and we look forward to welcoming you again the next time you are in the Houston area.
by A verified traveler
Excellent hotel
Posted 25 Jan 2024 on HotelsI have got positive experience staying in this hotel. The room was clean and nice. Staff were friendly. I definitely recommend this hotel.
Comment from Hotel Management
25 Jan 2024 by GM - Guest Relations Manager, Hotel Management
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.
by A verified traveler
No go unless it’s last option
Posted 17 Jan 2024 on HotelsJanky and disrespectful manager and prostitution rooms are located at the bottom rooms
Comment from Hotel Management
17 Jan 2024 by GM - Guest Relations Manager, Hotel Management
Hi Gerald, we do apologize about your recent visit to our property however there are certain rules and policies we have in place that we cannot negotiate. As discussed, why you feel disrespectful manager because he works with motel policies if they tell you or call from office for visitors you don't like it also, he gave you one hour late check out that's disrespectful the reason we have placed you on the do not rent list is that during your last stay we noted several policy violations for your room. First, we do not allow visitors while Check Inn time we ask everyone about how many guests going to stay and we don't allow visitors. however, my Night Clerk found out too many visitors in your room at night that cannot be negotiated. we talked to Expedia to put you in red list. Again, only registered guests are allowed in the room and the maximum occupancy for the room type you had rented is 2 and it was found that there were more than the allowed number of guests in the registered room. We have these policies in place to ensure the safety and comfort of all present and future guests of this property. We do sincerely apologize if this has caused you any inconvenience however these policies are in place for the safety and comfort of present and future guests who will be using that room and cannot be negotiated.
by A verified traveler
Posted 27 Dec 2023 on Hotels
Room was clean and very peaceful
Comment from Hotel Management
27 Dec 2023 by GM - Guest Relations Manager, Hotel Management
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.
by A verified traveler
Posted 10 Dec 2023 on Hotels
Very pleasant stay at a clean hotel.
Comment from Hotel Management
10 Dec 2023 by Manager, Hotel Management
It is fantastic to hear that our first impressions exceeded expectations. We have made it a note to our staff that our goal was to improve the overall cleanliness of our facility so hearing this feedback from our guests is grealty appreciated. We are happy to find you enjoyed our service and we hope you return again.
by A verified traveler
Posted 15 Nov 2023
My room was nice and clean. Staff was friendly with easy check-in. Price was also good for this area. Only complaint is road noise since it's right off 290
Comment from Hotel Management
16 Nov 2023 by GM - Guest Relations Manager, Hotel Management
Hello Mr. Jeff, thank you for the feedback! We are very happy we were able to make your recent stay an exceptional one. From the entire team here at Palace Inn 290 Fairbanks we would like to thank you for staying with us, it was a pleasure having you as our guest. We look forward to welcoming you again the next time you are in the Houston area. Safe travels!
