Ratings based on 69 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Kingwood
Posted 16 May 2024
Comment from Hotel Management
17 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Noelle! Thank you for leaving us a 5-star rating! We are happy to see from your response that you were satisfied with your stay. We look forward to the next time that we can serve you again.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi John! We are delighted and honored to have received such a high rating. It was a pleasure providing you with a great stay and we aim to continue providing excellent service to both you and our future guests.
by A verified traveler from Kingwood
Posted 8 May 2024
Better than the hilton
Comment from Hotel Management
9 May 2024 by CC - Guest Relations Manager, Hotel Management
Hi Noelle! We're honored by your compliment and delighted to hear that you found your experience with us superior to what you've encountered at other hotels. Providing exceptional service and accommodations is our top priority, and we're thrilled that we could exceed your expectations. Your satisfaction is important to us, and we appreciate your feedback. Should your travels bring you back to the area, we would be honored to welcome you back for another enjoyable stay. Thank you for choosing us, and we look forward to serving you again in the future.
by A verified traveler from Kingwood
Posted 1 May 2024
I usually stay at the Hilton but the rooms and facilities are better at The Palace. Even though it’s not in an ideal neighborhood, I felt safe. The hotel is also right next door to several good restaurants, a planet fitness and Specs. And you can’t beat the price.
Comment from Hotel Management
4 May 2024 by CC - Guest Relations Manager, Hotel Management
We're delighted to hear that you enjoyed your stay and found our rooms and facilities to be superior to those at the Hilton. Ensuring our guests feel safe and comfortable is our top priority, and we're pleased that you felt secure during your time with us. Additionally, we're glad that our location near restaurants, a gym, and other amenities added convenience to your stay. Offering great value for our guests is important to us, and we're happy that you found our prices to be unbeatable. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future! If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.
by A verified traveler
Posted 25 Mar 2024
Better than expected!!!
Comment from Hotel Management
27 Mar 2024 by MP - Guest Relations Manager , Hotel Management
Hello Jose, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
by A verified traveler from Kingwood
Posted 8 Mar 2024
I was a little tentative, because of the area, but the actual hotel is nicer than some of the Hilton that I’ve stayed at.
Comment from Hotel Management
19 Mar 2024 by MP - Guest Relations Manager , Hotel Management
Hello Noelle, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!
by A verified traveler
Posted 24 Feb 2024
This place is absolutely a hidden gem of Houston. The staff were friendly, and the room was in brand-new condition. I go to Houston a lot, so I have stayed at different hotels in the area. They used to have a unique “smell” which most of the time made me feel uncomfortable, but this Palace Inn wasn’t like that. Definitely will come back.
Comment from Hotel Management
19 Mar 2024 by MP - Guest Relations Manager , Hotel Management
Hello Hoang, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!
by A verified traveler
Posted 29 Jan 2024
Excellent accommodation. Staff was great. I would stay again. Nice experience
Comment from Hotel Management
19 Mar 2024 by MP - Guest Relations Manager , Hotel Management
Hello Sonya, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!
by A verified traveler
Stay
Posted 23 Jan 2024 on HotelsAlways a great stay here...from the staff to the rooms, the experience is awesome...
Comment from Hotel Management
19 Mar 2024 by MP - Guest Relations Manager , Hotel Management
Hello Jewel, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!
by A verified traveler
Posted 8 Dec 2023
Comment from Hotel Management
19 Mar 2024 by MP - Guest Relations Manager , Hotel Management
Hello Delrick, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
