Ratings based on 616 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Granite Falls
Posted 5 Jun 2024
The staff was amazing - kind and competent
Comment from Hotel Management
6 Jun 2024 by Sweety, Hotel Management
Dear Jocelyn,Thank your for your fantastic review! We are thrilled to hear that you found our staff amazing, kind and competent. Providing exceptional service is our top priority, and it's great to know we met your expectations. we look forward to welcoming you back.Warm regards,
by A verified traveler
Posted 30 May 2024
This facility is near my son's home, so a good option for us. Amenities are generous, and we enjoy staying there.
Comment from Hotel Management
31 May 2024 by Sweety, Hotel Management
Dear Helen,Thank you for your kind words! We're delighted to hear that our location is convenient for you and that you find our amenities generous. It's great to know that you enjoy your stay with us We look forward to welcoming you you back soon.Warm regards,
by A verified traveler
Posted 27 May 2024
The pool Temperature was too hot. There were not enough instructions in the room to use the television remote.
Instructions on how to use the hot tub would have also been a positive item to have.
Comment from Hotel Management
29 May 2024 by Swe, Hotel Management
Thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced with the pool temperature and the lack of instructions for the television remote and hot tub.We will address these issues promptly to ensure a more comfortable stay for our future guests. We appreciate your valuable input and hope to have the opportunity to welcome you back for a more enjoyable experience.Warm regards,
by A verified traveler
Posted 19 May 2024
When I arrived there was a gentleman smoking marijuana outside the building. While in the lobby another resident was complaining that his tv wasn't working little did I know mine wasn't working either. I called the front desk and I was told to unplug it and plug back in. That didn't work either. The room door didn't have that extra security thing that's usually on hotel doors when it's being occupied by a guest so I really felt uncomfortable. The door was filthy. The floors was filthy with hairs and can tell that it hasn't been mopped or swept. The room had a moldy mildew smell. The chair had a red or pink stain on it. The front desk clerk was kind the room just wasn't up to par. I took pictures of everything.
Comment from Hotel Management
20 May 2024 by Sweety, Hotel Management
Dear Stephane,Thank you for taking the time to share you experience with us. We deeply regret the issues you encountered with your stay. Your comfort and satisfaction are our top priorities, and it is clear we fell short during your visit.We apologize for the discomfort caused by the situation outside the building and the malfunctioning TV. Our team will look into these issues immediately to ensure they are resolved.Regarding the room conditions, we are sincerely sorry for the lack of cleanliness and the absence of the extra security lock. We will address these concerns with our housekeeping and maintenance teams to prevent such occurrence in the future.We are glad to hear that our front desk clerk was kind and helpful. Your feedback is invaluable in helping us improve our services, and we appreciate you bringing these matters to our attention.Please feel free to contact us directly if you would like to discuss this further. We hope to have the opportunity to provide you with a much-improved experience in the future. Warm regards,
by A verified traveler from chattanooga
Posted 15 May 2024
Not noisey.
Comment from Hotel Management
15 May 2024 by Sweety, Hotel Management
Dear Yolanda,Thank you so much for taking the time to leave us a perfect 5/5 review! We are thrilled to hear that you had a wonderful experience with us. It means a lot to our team and motivates us to continue providing the best service possible.We look forwarding to welcome you back soon!Warm regards,
by A verified traveler
Posted 7 May 2024
The beds appeared to not have had the sheets changed. The room also smelled bad. The front desk attendant was kind and understanding. She assisted me by providing a room change. I was ready to leave and try to find another hotel. It is possible, that due to the floods in the area, housekeeping was interrupted, however, I did not pay for unclean , skept in sheets.
Comment from Hotel Management
7 May 2024 by Sweety, Hotel Management
Dear Iria,Thank you for the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Maintaining cleanliness and comfort is our top priority and we regret that we fell short of your expectations in this instance.We appreciate your understanding and patience in this matter, especially during the challenging circumstances cause by the recent floods in the area. rest assure, we have addressed your concerns with our housekeeping team to ensure that such incidents are not repeated in the future.We are glad to hear that our staff member was able to assist you promptly and accommodated your request for a satisfaction are important to us, and we are committed to providing you with a pleasant stay.Once again we apologize for the inconvenience caused.Warm regards,
by A verified traveler
Posted 6 May 2024
Muy limpio ..
Comment from Hotel Management
7 May 2024 by Sweety, Hotel Management
Dear Yelitz,Thank you so much for your fantastic review and for rating 5/5! We're thrilled to hear that you had such a wonderful experience with us. We look forward to welcoming you back again soon for another amazing stay!Warm regards,
by A verified traveler
Posted 6 May 2024
The front desk staff was AMAZING and the best part of our stay. The room itself was a bit disappointing. I had booked a suite, which has meant a separate bedroom and living area at every other similar place I’ve stayed at. Here, however, it’s just a slightly larger regular room. The TV signal went out frequently and the fridge took forever to chill anything. The furnishings were somewhat shabby…torn coverings on desk chair and sofa pillows, etc. It was not a bad stay by any means, but definitely not worth the $250 we spent.
Comment from Hotel Management
7 May 2024 by Sweety, Hotel Management
Dear Stacie,Thank you for sharing your feedback with us. We're delighted to hear that you found our front desk staff amazing and we appreciate your compliments.However, we're truly sorry to learn that your experience with the suite did not meet your expectations. We understand your disappointment regarding the room lay out and the issues you encountered with the TV signal and fridge. Your comments regarding the furnishings are duly noted, and we apologize for any inconvenience caused. We'll address these concerns with our team to ensure improvements are made. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If you have any further comments or question please don't hesitate to reach out to us directly.Warm regards,
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Sweety, Hotel Management
Dear Heather,Thank you so much for your glowing review and for choosing to stay with us! We're delighted to hear that you had such a wonderful experience. Your feedback means a lot to us, and we hope to welcome you back again soon!.Warms regards,
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Sweety, Hotel Management
Dear Kristine,Thank you for your feedback! We're delighted to hear that you had a great experience. Your satisfaction is our top priority.Warm regards,
