Ratings based on 983 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
It is a very passable property. It's not the best and it is not the worst. The room is clean, and the air conditioner works perfectly (a big bonus in Texas). I will say the water gets very hot and there is excellent water pressure so that is amazing. I would stay again if it was for work as it is now, however if it was a family trip or vacation I would likely not stay here.
Comment from Hotel Management
6 Jun 2024 by Manager, Hotel Management
Hello Tracy, We appreciate your detailed feedback on your recent stay with us. We are glad to hear that you found our rooms clean and enjoyed the working air conditioner. It's great to know you appreciated the hot water and excellent water pressure during your stay. Should your travels bring you back for work, we look forward to welcoming you again. Thank you for taking the time to share your experience with us.
by A verified traveler
Posted 3 Jun 2024
Pups were allowed for a fee which was awesome
Comment from Hotel Management
4 Jun 2024 by Manager, Hotel Management
Hello Marilyn,We are pleased to hear that you enjoyed our pet-friendly policy during your stay. Your feedback is greatly appreciated, and we hope to welcome you and your furry companion back again soon.
by A verified traveler
Posted 1 Jun 2024
Very quiet and nice room
Comment from Hotel Management
2 Jun 2024 by Manager, Hotel Management
Hello Chloe,We're thrilled to hear you enjoyed the peaceful ambiance of your room. Your comfort and satisfaction are important to us, and we aim to provide a serene environment for all our guests. Should you have any future comments or concerns, please feel free to reach out to our management team.
by A verified traveler
Posted 30 May 2024
AC wasn’t very cold. Beds comfy, water pressure was great.
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello maureen, We appreciate your feedback regarding the air conditioning and are glad you found the beds and water pressure to your liking. Your comments will help us improve our services for future guests. Thank you for sharing your experience with us.
by A verified traveler from Kingwood
Posted 30 May 2024
The staff were helpful and friendly.
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Abigail,We're delighted to hear that our staff left a positive impression on your visit. Your kind words are truly appreciated.
by A verified traveler from Kingwood
Posted 29 May 2024
Met expectations. The room was clean and the staff were friendly, if somewhat overworked.
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Abigail Jean,We're delighted to hear that you found our rooms clean and our staff friendly during your stay. Your feedback about the staff being overworked is duly noted for improvement. Feel free to reach out to our management if you have any further concerns.
by A verified traveler
Posted 26 May 2024
It was exactly what we needed and the staff was lovely.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Scott,We're thrilled to hear you had a satisfying stay and that our team left a positive impression on you. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another exceptional experience.
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Jesus,We're thrilled to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us. Your satisfaction is our top priority.
by A verified traveler
Posted 25 May 2024
The alarm went off in the middle of the night and the whole building was evacuated, interrupting my sleep. Then it was difficult to get back to sleep. The AC was broken and the phone didn’t work to call the front desk. So I had to walk down to the desk to complain about the AC. Maintenance got the AC working again but told me he needed to replace the plug since it was “burnt”, pretty much leaving me in a room with a fire hazard.
Comment from Hotel Management
27 May 2024 by Manager, Hotel Management
Hello Joe, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the alarm, AC, and phone issues will be shared with the relevant teams for further review and improvement. Your safety and comfort are our top priorities, and we hope to provide you with a better experience should you choose to stay with us again in the future.
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
27 May 2024 by Manager, Hotel Management
Hello Tiawanna, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
