Ratings based on 64 Verified Reviews

4.5 out of 5
4.9 Room cleanliness
4.7 Service & staff
5.0 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 May 2024
5 out of 5
by A verified traveler

Posted 6 May 2024
It is a beautiful property, you feel that you are staying at a museum. The staff were very attentive and helpful and the room service was outstanding! I would love to stay here again in the future.
5 out of 5
by A verified traveler

Posted 5 Apr 2024
Exceeded our expectations - we were upgraded to stay in a mansion suite vs a room in the tower, which felt too good to be true but we said okay - the suite was amazing, felt luxurious and we loved it BUT directly outside the Van Gogh suite there must be a staff hallway or closet immediately outside the door and you can hear it open and close fairly loudly because of course it’s an old mansion - my husband and I didn’t mind it, totally worth the noise but other people who are more sensitive to that may not enjoy that particular room.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 10 Mar 2024
5 out of 5
by A verified traveler

Posted 7 Mar 2024
Great place, would definitely stay again.
5 out of 5
by A verified traveler

Posted 18 Feb 2024
Loved the Bungalows
2 out of 5
by A verified traveler

Posted 5 Feb 2024 on Orbitz
This is not a five star hotel, its a four star. Solid, clean, comfortable. Service was mediocre at best. Dont expect any bells and wistles. They do nothing to celebrate a special occasion.
5 out of 5
by A verified traveler

6 star service

Posted 24 Jan 2024 on Hotels
If I could give the service six stars, I would, by far my favorite hotel in Houston. We stayed in the bungalows this time which has lots of space and very comfortable vets. The restaurant at the hotel is fantastic and Bar No 3 is always fun with great cocktails. The first time we stayed in one of the mansion rooms which was also amazing, have not tried a tower room yet, but I have no doubt the quality and service will equal the mansion in bungalow rooms.
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 20 Jan 2024
5 out of 5
by A verified traveler from tumwater

Posted 9 Jan 2024
Great service and food
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