Ratings based on 355 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Columbus
Posted 6 Jun 2024
The room was clean, quiet and comfortable. Would definitely be back next time we visit Houston!
by A verified traveler
Posted 4 Jun 2024
by A verified traveler from Folcroft
Posted 4 Jun 2024
by A verified traveler
Posted 4 Jun 2024
by A verified traveler
Posted 4 Jun 2024
At first I caught them on a bad day because the lawn really needed maintenance, but the next day they had some men come and get it together. I was a little unhappy that it wasn’t “downtown”, it was about 20-30 minutes from downtown. The room was a pretty decent size & the beds were comfortable.
Comment from Hotel Management
5 Jun 2024 by Guest Relations Management, Hotel Management
Hi Nathifah,Thank you for your review. We apologize for any inconvenience caused by the condition of our lawn during your initial visit. We appreciate your understanding and are glad to hear that our maintenance team promptly addressed the issue.We understand that our location being 20-30 minutes from downtown may not have met your expectations. We strive to provide accurate information about our location to ensure guest satisfaction.We are pleased to hear that you found the room size to be decent and the beds comfortable. Your comfort is important to us, and we are glad you had a good night's sleep.Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, exceeding your expectations in all aspects of your stay.
by A verified traveler
Posted 4 Jun 2024
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Comment from Hotel Management
5 Jun 2024 by Guest Relations Management, Hotel Management
Hi Doxa,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Guest Relations Management, Hotel Management
Hi Lorenzo,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Guest Relations Management, Hotel Management
Hi Marquita,Thank you for your positive rating. We are thrilled that you had a lovely experience during your recent stay at our hotel.Our team works hard to ensure that each guest feels comfortable and welcomed, so it brings us great joy to know that we succeeded in providing you with a pleasant and enjoyable stay. Your satisfaction is our ultimate goal, and your rating serves as a motivation for us to continue delivering exceptional service.It helps us understand the impact of our efforts and encourages us to maintain our high standards. We value your patronage and look forward to welcoming you back in the near future.Once again, thank you for choosing our hotel and for your positive feedback. We can't wait to see you again soon!
by A verified traveler
Posted 3 Jun 2024
Limited space in bathroom
Comment from Hotel Management
5 Jun 2024 by Guest Relations Management, Hotel Management
HI MCCLORY,Thank you for your feedback. We apologize for any inconvenience caused by the limited space in the bathroom. We understand that having ample space is important for a comfortable stay. We will take your comment into consideration as we continue to make improvements to our facilities. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 3 Jun 2024
This hotel had roaches we couldn’t use the pool also no wash cloths we had use big towels to take a shower but the staff was very nice and helpful
Comment from Hotel Management
5 Jun 2024 by Guest Relations Management, Hotel Management
Hi Tawanna,Thank you for sharing your feedback with us. We appreciate your kind words about our staff and their helpfulness. However, we apologize for the inconveniences you encountered during your stay.We understand that encountering insects and not being able to use the pool were major disappointments. We take cleanliness very seriously, and we will investigate this matter immediately to ensure it is resolved and does not happen again. We apologize for any discomfort or inconvenience this may have caused you.Additionally, we apologize for the lack of washcloths in your room. This is not up to our usual standards, and we will work diligently with our housekeeping team to ensure that our rooms are properly stocked with all necessary amenities.Your feedback is invaluable to us as it helps us improve and provide a better experience for our guests. We truly appreciate your understanding and patience.We sincerely hope that you will give us another opportunity to serve you in the future. Should you decide to return, please reach out to our team directly, and we will ensure that your stay is nothing short of exceptional.Thank you again for bringing these concerns to our attention.
