Ratings based on 419 Verified Reviews
3.8 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 May 2024
The coffee pot was filthy and scary looking
Comment from Hotel Management
6 May 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback with us! Your concerns have been noted and forwarded to our team for improvement. We hope to see you again soon and to impress you with our continuous improvements.
by A verified traveler
Posted 4 May 2024
Property is run down toilet will not flush , Float was sticking. Water does not shut off in the shower
Water was very cold for a shower and a shower head did not work very well. Tub does not drain water very well. Vent fan in bathroom is hanging from ceiling
Comment from Hotel Management
6 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We apologize for the multiple issues you encountered during your stay. Maintaining a comfortable environment is our priority, and we regret that we fell short in this instance. Your feedback will be addressed promptly to ensure a better experience for our guests. We hope to have the opportunity to make it right in the future.
by A verified traveler
Posted 4 May 2024
Person checking us in was trying to prive gauge us for a smoking room. It was crazy. We had alsready booked online and paid in advance and he wanted us to oay for a smoking room over 102.00 that's outrageous the last time we stayed here they were very understanding and courteous it was not the same person as before.we will not be returning here
Comment from Hotel Management
6 May 2024 by Sophia CSR, Hotel Management
Dear Guest,We apologize for the confusion and inconvenience you experienced during check-in. Your feedback is concerning, and we will address this issue with our team to ensure better service in the future. We value your patronage and hope to regain your trust on future visits.
by A verified traveler
Posted 1 May 2024
Could not even check in? Don’t know if they are open? All roads and exits around hotel were closed? Tried to cancel or chenge but couldn’t?
Comment from Hotel Management
3 May 2024 by Sophia CSR, Hotel Management
Dear Guest,On behalf of our entire team, we apologize for the inconvenience faced by you. Our Team never wants our customers to have a bad experience and has escalated this issue to our Management, and they are ready to sort it out. Please call up the property for the resolution.
by A verified traveler
Posted 29 Apr 2024
It was okay
Comment from Hotel Management
30 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 21 Apr 2024
It was fine,
Comment from Hotel Management
22 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
23 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,It is disheartening to see this rating. We would love to know more about your experience. So, we can make the required changes and improvements. We always welcome our guest's ideas and suggestions. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.
by A verified traveler
Posted 20 Apr 2024
Nice place
Comment from Hotel Management
22 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,A hearty thanks for your rating and positive review. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,We are sad to see this rating and would love to know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement. We hope to serve you better next time.
by A verified traveler
Posted 11 Apr 2024
Infinity place to stay
Comment from Hotel Management
12 Apr 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
