Ratings based on 989 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
All is good for anyone travelling through the airport
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 14 May 2024
Beautifully decorated, very clean. Professional staff.
by A verified traveler
Posted 13 May 2024
This is 2nd time I’ve stayed here. Both times were were amazing.The property is very clean, quiet and room is spacious. The bed/bedding are very comfortable. The staff are happy to help with whatever your needs are. Property is about a 10 minute drive from IAH airport. A few fast food options close within a 10 minute walk of hotel. Breakfast is good with many options ie: eggs, biscuits, gravy, sausage, rolls, fruit, yogurt, juice, coffee etc.. The shuttle was clean, driver was very nice. The only hiccup was it took about 30-45 minutes for pick up from airport. However, pick up was a busy Friday night at 6pm so that should be expected. This hotel is great place to stay.
Comment from Hotel Management
14 May 2024 by Sunni, Hotel Management
Dear DebbieThank you so much for choosing to stay with us again and for sharing your wonderful feedback! We're thrilled to hear that your second experience with us was just as amazing as the first. It's fantastic to know that you found our property to be clean, quiet, and spacious, and that you enjoyed the comfortable bed and bedding.We're also glad to hear that our staff provided you with excellent service and were happy to assist with your needs. It's great to hear that you found our breakfast offerings to your liking and that you appreciated the variety of options available.We apologize for the slight delay in shuttle pick-up from the airport, but we appreciate your understanding, especially during busy times. Your patience is valued, and we'll continue to strive for timely and efficient service.Your kind words mean a lot to us, and we'll be sure to share them with our team. We look forward to welcoming you back for another outstanding stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,Sunni SHoliday inn Express
by A verified traveler
Posted 8 May 2024
Property seemed fairly new, but in my room almost everything I needed to use was broken. Bathroom faucet, handle was broken, so it barely worked. No black out blinds, they appeared to be missing on the roller, so I had the parking lot lights beaming into my room all night. Shower glass doors barely slid open as they were off the track. Suprised they did not fall out.
Comment from Hotel Management
12 May 2024 by Sunni, Hotel Management
Dear MichealThank you for sharing your feedback with us. We apologize for the inconveniences you experienced during your stay. Maintaining our property to the highest standards is a top priority, and we regret that your room did not meet expectations in terms of functionality and comfort. Your comments regarding the broken bathroom faucet, missing blackout blinds, and shower glass doors have been duly noted, and we will address these issues promptly to ensure a more enjoyable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay. If you have any further concerns, please don't hesitate to contact us directly. Warm regards, Sunni SHoliday inn Express
by A verified traveler
Posted 6 May 2024
Our 2 night stay in April was just what we needed. Close to the airport and free breakfast. The pool was nice but a bit too cold.
Comment from Hotel Management
12 May 2024 by Sunni, Hotel Management
Dear VickyThank you for choosing to stay with us during your visit in April! We're delighted to hear that our convenient location near the airport and complimentary breakfast met your needs. We're also glad you had the chance to enjoy our pool, although we apologize for any discomfort caused by the temperature being a bit too cold. Your feedback is valuable, and we'll certainly take it into consideration as we strive to enhance our guests' experiences. We hope to welcome you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, Sunni SHoliday inn Express
by A verified traveler
Posted 30 Apr 2024
The place is quite and the shuttle service to rhe airport is convenient.
Comment from Hotel Management
12 May 2024 by Sunni, Hotel Management
Dear Hammam We're delighted to hear that you enjoyed the quiet atmosphere of our property and found our shuttle service to the airport convenient during your stay. Providing a peaceful environment and reliable transportation options are key aspects of our commitment to guest satisfaction. Thank you for sharing your experience, and we hope to have the pleasure of welcoming you back in the future. If there's anything else we can do to enhance your next visit, please feel free to let us know. Best regards, Sunni SHoliday inn Express
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 30 Apr 2024
Unfortunately this location has been sorely neglected. Our room that we booked wasn’t available so they separated our family into two rooms extremely far away from each other. There was not a privacy/darkening shade in either room so you could see the freeway and there was a street lamp shining right into our window. I had to put the sofa cushions up in the window for privacy and to block the light. One room had the sofa bed undone and a stained comforter thrown in a pile on top of it when we walked in and then they claimed there weren’t any more clean linens to provide us with. Dirty hallways and elevators. We did not use the pool.
Comment from Hotel Management
12 May 2024 by Sunni, Hotel Management
Dear KenzieWe sincerely apologize for the numerous inconveniences and shortcomings you encountered during your recent stay with us. It's truly disheartening to hear that we fell short of providing you and your family with the comfortable and enjoyable experience we strive to offer all our guests.The issues you mentioned, such as the unavailability of the room you booked, the lack of privacy shades, cleanliness concerns, and the condition of the sofa bed and linens, are unacceptable and do not meet the standards we hold ourselves to. Please know that we take your feedback seriously, and we will address these issues immediately with our team to ensure they are rectified and do not reoccur in the future.We understand the importance of a seamless and pleasant stay, especially when traveling with family, and we deeply regret that we failed to meet your expectations in this regard. Your feedback is invaluable to us as we work to improve our services and facilities.We hope you will consider giving us another opportunity to regain your trust and provide you with the exceptional experience you deserve. If you would like to discuss your experience further or if there's anything we can do to make amends, please don't hesitate to reach out to us directly. Warm regards,Sunni SHoliday inn Express
by A verified traveler
Posted 28 Apr 2024
Relatively new
Comment from Hotel Management
29 Apr 2024 by Sunni, Hotel Management
Dear DavidThank you for your observation! We're pleased to hear that you found our hotel to be relatively new. We take pride in maintaining a fresh and updated environment for our guests. Your positive feedback encourages us to continue our efforts in providing a comfortable and modern accommodation experience. We appreciate your review and hope to welcome you back again soon. Best regards, Sunni SHoliday inn Express
