Ratings based on 620 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 3 Jun 2024
Your staff is rude & disrespectful, I've never been to a hotel where the front desk ladies were this horrible! Your hotel is pretty nice with an exception of the hot tub being shut-down, but you need to get new workers bottom line...
by A verified traveler
Posted 27 May 2024
Reserved room was not available.
by A verified traveler
Posted 25 May 2024
Basically… I did not stay there when I went there it was closed they said that there is not power in the hotel due to thunderstorm in Houston then they took my confirmation number and said that they will refund soon but I haven’t got the refund . Now I tried to call hotel and call doesn’t go through . I wish you would help me with that … and get me my refund . As I am your regular customer always use Expedia for stay and travel .
Thanks
Amrit .
by A verified traveler from Garden Grove
Posted 25 May 2024
The property is in really bad conditions. They are working in the pool area. So they offered some service that they don't have it.
They didn't make my bed with the excuse that I left something over the bed, so they cannot clean that part. I've never had that experience before in any hotel that they clean just half of the bedroom.
On the other hand, the day that we arrived we wanted to check in early, but no one was at the reception to help us, we had to wait in the living room for more than 40 min, until 7:30 am, for someone to told us that everything was sold out and they couldn't help us. Anyway, I don't recommend this hotel.
by A verified traveler
Posted 19 May 2024
day receptionist was rude and unacommodating
by A verified traveler from Little Rock
Posted 19 May 2024
Did not stay
by A verified traveler
Posted 16 May 2024
The pool was not open
by A verified traveler
Posted 7 May 2024
by A verified traveler
Posted 30 Apr 2024
