Ratings based on 1,304 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Apr 2024
The entry and the front desk area were lovely. Our room, however, had torn, worn carpet, and broken drawers. The room was a real disappointment. The bed was comfortable, which was the saving grace of the stay.
by A verified traveler
Posted 26 Apr 2024
Quiet, safe, and comfortable
by A verified traveler
Posted 17 Apr 2024
The property is not fully Hilton yet IMO. The room itself is neat, but, the bathroom is still shabby with outdated fittings.
Comment from Hotel Management
19 Apr 2024 by General Manager, Hotel Management
Thank you, Ravi, for sharing your thoughts! Please accept our apologies for not fully exceeding your expectations; we will continue to make improvements and thrive to provide a great and consistent experience for all of our guests!
by A verified traveler
Posted 14 Apr 2024
Amazing, always love Hilton and they don’t disappoint
Comment from Hotel Management
19 Apr 2024 by General Manager, Hotel Management
Thank you for your 5-star review. Julio! We appreciate you!
by A verified traveler
Posted 9 Apr 2024
Very handily placed for the Space Centre, Hobby airport and cruises out of Galveston.
Staff are very attentive and helpful.
The common areas look great but the decor and general state of the bedrooms is very old and tired looking and in need of update.
Comment from Hotel Management
19 Apr 2024 by General Manager, Hotel Management
Thank you, Jagdeep, for sharing your experience! We apologize for not exceeding your expectations and promise to continue working on improvements with the goal of providing a great and consistent guest experience!
by A verified traveler
Posted 8 Apr 2024
Strange smell - Drink charged to my room in error
Comment from Hotel Management
19 Apr 2024 by General Manager, Hotel Management
Thank you, Chris, for sharing your experience. Please accept out apologies for the challenges you experienced, including the billing issue. We appreciate you letting us know! We would love to serve you again soon!
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 6 Apr 2024
Aida - Outstanding check in process because of her direct involvement. Keep up the Great Work & Thank You.
Comment from Hotel Management
8 Apr 2024 by Aida, Hotel Management
Thank you so much for staying with us and your review, sir! We hope to see you soon! :)
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
3 Apr 2024 by General Manager, Hotel Management
Thank you, William, for your 5-star rating! We appreciate you! Please come back soon!
by A verified traveler
Posted 30 Mar 2024
Good service
Comment from Hotel Management
3 Apr 2024 by General Manager, Hotel Management
Thank you for your feedback, Julio! Please come back soon!
