Ratings based on 986 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Check in staff was friendly & personalable. Lobby was clean. My room did not look like it had been vacuum so I asked to have it done. However, when she finished nothing had been accomplished. So the vacuum didn't work or she didn't have it on the correct setting. And no they wouldn't let me do it myself. I also noticed that the top bed cover had a spot where it looked like someone had had sex or it was a butt cheek stain. That was disturbing. But I realized I didn't see a cart with linen on it while they were supposedly cleaning rooms! Oh my! The tub look as if someone had left bleach in it and the enamel peeled and rust is showing through. It has a nice little work out room and pool. The breakfast is great,
Comment from Hotel Management
5 Jun 2024 by Customer Service, Hotel Management
Loretta, thank you for your feedback. It's great to hear that you found our check-in team friendly and enjoyed the clean lobby, workout room, pool, and breakfast. We regret any concerns you had with your room and appreciate your insights. Our aim is to provide the best experience for our guests, and your comments will help us improve.
by A verified traveler
Posted 2 Jun 2024
Overall, a good value for the price. Not the most convenient location unless you're flying in or out of Hobby airport. Complimentary breakfast was good, as was free parking, though it is open and uncovered (of concern during a hailstorm while I was there). Suite was clean, spacious, comfortable, and well decorated, with a few areas that could use attention (microwave turntable not working, inconsistent streaming access on TVs).
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Jeff,Thank you for sharing your experience at Fairfield Inn & Suites by Marriott Houston Hobby Airport. We are pleased that you found our suite clean, spacious, and comfortable. It is great to hear you enjoyed the complimentary breakfast and free parking as well.Your feedback regarding the areas that could use attention, such as the microwave and streaming access, is appreciated. We hope to welcome you back in the future.Safe travels,Fairfield Inn & Suites by Marriott Houston Hobby Airport
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Customer Service, Hotel Management
Rick, thank you for choosing Fairfield Inn & Suites by Marriott Houston Hobby Airport. We are delighted to see your positive rating and are thrilled to know you had a great stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 27 May 2024
I had to request a change of blanket because of stains. The TV sucks, upgrade needed. If I'd to fight with the remote.
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Jason,Thank you for bringing these concerns to our attention. The team will look into ensuring that blankets meet our cleanliness standards. Also, your feedback about the TV and remote usability is valuable and will be reviewed. We appreciate your input and hope to have the chance to provide a better experience in the future.
by A verified traveler
Posted 26 May 2024
Best place ever with a nice interior pool
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Jn, Fairfield Inn & Suites by Marriott Houston Hobby Airport is grateful for your kind words. Delighted you enjoyed our interior pool. We're looking forward to welcoming you back for another fantastic stay!
by A verified traveler from rahway
Posted 26 May 2024
This property operated like an hourly property. The BONVOY status was none! The room need cleaning. They had people who were not even staying there able to come in to get breakfast in the morning as well as they were changing locks on hotel rooms while people were staying in the rooms which means my room would have been left open with me not being there until they got to my room door That is not professional at all and it can be very unsafe and I could’ve lost items as well as we asked for cleaning of our room which we had to give notice the night before and when they clean to do our room, they did not change the sheets all they did was change out the towels they left dirty sheets on the bed. They did not put up the ironing board. They did not vacuum , it was a mess and had a problem our toilet was broken. We had to fix ourselves because there’s no one in the hotel except the person at the front desk no maintenance and no housekeeping this was a horrible stay.
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Marquita Charmayne, thank you for sharing your experience. We're concerned to hear about the several issues you encountered during your stay. Please know that guest safety and service quality are priorities. Your feedback will be shared with the team to review the concerns you raised. We hope you consider giving us another chance in the future to provide a better experience.
by A verified traveler
Posted 22 May 2024
The people were very nice my house keeper Maria was wonderful
Comment from Hotel Management
23 May 2024 by Customer Service, Hotel Management
Eileen, thank you for your kind words about Fairfield Inn & Suites by Marriott Houston Hobby Airport. The team members, especially Maria, will be delighted to hear your praise. We're looking forward to welcoming you back again soon!
by A verified traveler
Posted 21 May 2024
Dirty
Comment from Hotel Management
22 May 2024 by Customer Service, Hotel Management
Deneka, the cleanliness of our establishment is a top priority. It is concerning that your experience did not meet expectations. Your feedback will be reviewed to improve our services. Thank you for bringing this to our attention.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
23 May 2024 by Customer Service, Hotel Management
Jason, thank you for your excellent rating! The team at Fairfield Inn & Suites by Marriott Houston Hobby Airport is delighted you had a wonderful stay. We look forward to welcoming you back soon!
by A verified traveler
Posted 20 May 2024
My room had two tvs. One had no wifi connection and the other didn’t turn on at all. Room service did not properly clean the room at all only dropped off towels when a cleaning was requested
Comment from Hotel Management
22 May 2024 by Customer Service, Hotel Management
Michelle, thank you for your feedback. The experience you described with the TVs and room service is not reflective of our usual high standards. Your comments will be addressed with our team to ensure improvements. We appreciate your input and hope to better serve you in the future.
