Ratings based on 980 Verified Reviews
3.1 Room cleanliness
3.4 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Room had a lot of missing things, no microwave , fridge didn’t work right, no trash cans, smelled weird. They were people outside partying well into night. The night clerk was rude, they got rules for when they stop giving u everything. We were refused towels cause of time, then watch clerk give to next person walking in.
Comment from Hotel Management
13 Jun 2024 by Hotel management, Hotel Management
Dear Pricila, We apologize for the inconvenience you experienced during your stay. Your concerns about missing amenities, room condition, noise, and the behavior of our night clerk are important to us. We strive to provide a comfortable and welcoming environment for all our guests, and it is clear we fell short in your case. We will share these issues with our team to ensure they do not recur. Thank you for bringing this to our attention. We appreciate your feedback and look forward to your next visit! Sincerely,Hotel Management
by A verified traveler
Posted 13 Jun 2024
There was a vehicle stolen the night I was there, the elevator was slow, there was no breakfast even though breakfast was stated in the hotel accommodations.
Comment from Hotel Management
14 Jun 2024 by Hotel Management, Hotel Management
Dear Pedro, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
by A verified traveler from rydal
Posted 29 May 2024
by A verified traveler from Nederland
Posted 25 May 2024
The room was clean but the staff wasn't very helpful.
Comment from Hotel Management
25 May 2024 by Hotel Management, Hotel Management
Dear Adria, Thank you for your feedback. We're glad you found the room clean. At Extended Stay America, we strive to ensure a pleasant experience for all our guests. Your comments about the staff will help us improve our service. We appreciate your input and look forward to providing you with a more seamless stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 21 May 2024
We chose this property to be close to St. Luke's Hospital and O'Quinn Medical Tower, Houston TX for a surgical appointment the following day. The location is excellent in that regard. Our room reservation was for a king bed, non-smoking. Pre-paid. The check-in time was 3 pm however we finished all our hospital pre-requisites early so asked to check-in early (1 pm). Our king bed room was not ready but they substituted a queen bed room and didn't charge us for early check-in. The room was clean, but worn. This is Extended Stay America; the dishwasher was not useable (no racks on the inside), we had to get help with the TV remote to run the tv, the shower head sprayed water in many directions and no countertop in the bathroom to set toiletries on. There is a desk-like counter/bar in the main part of the room. The bed was very comfortable. There was only one small cockroach between the set of towels in the bathroom. I didn't check for bedbugs. The breakfast offered is coffee and hot water for tea and instant oatmeal. There were 2 kinds of breakfast bars. All of this was presented in the lobby from 6:30-9. We were not concerned about breakfast because no eating was requested before my husband's surgical appointment. The elevator was not working when we arrived but by the end of the day it had been fixed. The lobby, parking lot and hallways were clean. Again, we chose this hotel to be close to the medical facilities.
Comment from Hotel Management
23 May 2024 by Hotel Management, Hotel Management
Dear Elaine, We appreciate your detailed feedback regarding your recent stay. It's great to hear our location served your purpose well. While we regret the initial room type wasn't available, we're glad we could accommodate you with an alternative without any extra charge. Your comments about the room condition and amenities are duly noted, and we'll address them for future improvements. We apologize for any inconvenience caused by the temporary elevator issue. Thank you for acknowledging our cleanliness efforts. We hope your husband's surgical appointment went smoothly, and we look forward to welcoming you back for any future stays.Sincerely,Hotel Management
by A verified traveler
Posted 21 May 2024
A recent storm created unusual issues, I'm sure but a couple of lights in the room didn't work - 2 on the walls and the bedside lamp
Also-the room reeked of old, long standing cigarettesmoke. The shower iwas in need of recoaying and drained very slowly. The entry door looks like it had been broken into in the past and payched. An overall disappointing stay
Comment from Hotel Management
21 May 2024 by Hotel Management, Hotel Management
Dear Adrienne, Please accept our sincere apologies for the issues you experienced while staying with us. We are sorry for the condition of your guest room and any oversight on our part. Although we believe some of these instances were isolated, we are genuinely sorry for not meeting your expectations. We are meeting with our housekeeping and maintenance team to discuss this situation and will take adequate measures to correct this. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
by A verified traveler
Posted 20 May 2024
by A verified traveler
Posted 19 May 2024
Very outdated and smelled like smoke but the staff was very amazing, helpful, and knowledgeable about the surroundings place.
Comment from Hotel Management
21 May 2024 by Hotel Management, Hotel Management
Dear Anthony, Thank you for taking the time to provide feedback on your recent stay with us. We're glad our staff made a positive impression with their helpfulness and local knowledge. However, we regret that the condition of the hotel and the smell of smoke detracted from your overall experience. Please accept our sincere apologies for any discomfort this caused. We are continuously improving our facilities to ensure a more pleasant environment for our guests, and your comments will be instrumental in guiding these improvements. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 10 May 2024
Didn't stay there, but was charged anyway!
Comment from Hotel Management
11 May 2024 by Hotel Management , Hotel Management
Dear Brian, Thank you for choosing us and sharing your feedback. We apologize for any confusion or inconvenience regarding your billing. Your feedback is concerning, and we take it seriously. We would like to suggest you reach out to your booking platform, as they will be able to resolve your account. However, please know you have our support if you need further assistance. We appreciate your understanding and cooperation in this matter and hope to have the opportunity to address your concerns and regain your trust.Sincerely,Hotel Management
by A verified traveler
Posted 8 May 2024
The hotel had a bad smell in the elevator. Had a room with kitchenette and no utensils and no coffee pot. Bathtub had been painted and paint was peeling off bottom of tub and toilet had to flushed several times before it would flush properly
Comment from Hotel Management
9 May 2024 by Hotel Management , Hotel Management
Dear Kavin, We sincerely apologize for the inconvenience you experienced during your recent stay. It's disheartening to hear about the issues with the elevator odor, the lack of kitchen utensils and a coffee pot in your room, as well as the condition of the bathtub and toilet. Please accept our apologies for falling short of your expectations. Your feedback is invaluable, and we will address these concerns to enhance our services and facilities. We understand the impact these issues had on your stay and are committed to improving to ensure a more comfortable experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
