Ratings based on 986 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
3.3 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Pico Rivera
Posted 12 May 2024
Comment from Hotel Management
14 May 2024 by Hotel Manager, Hotel Management
Dear Michelle,Thank you for taking the time to rate your stay. We're glad to see that you had a positive experience overall. If there are any areas where we can improve to make your next stay even better, please let us know. We look forward to welcoming you back in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 30 Apr 2024
Comment from Hotel Management
2 May 2024 by Hotel Manager, Hotel Management
Dear Dominic,Thank you for your feedback. We would like to understand more about your experience during your stay. If there are specific areas or aspects that you think we can improve upon, please let us know. Your input is valuable to us, and we strive to make every guest's stay as enjoyable as possible. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 10 Apr 2024
by A verified traveler
Posted 31 Mar 2024
This will be the last option
Comment from Hotel Management
2 Apr 2024 by Hotel Manager, Hotel Management
Dear Juan,We're sorry to hear about your disappointing experience. Your feedback is important to us, and we take it seriously as we strive to improve our services. If there's anything specific that we can do to address your concerns or make your stay more comfortable, please let us know. We value your feedback and hope to have the opportunity to change your perception in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 15 Mar 2024
I had a good stay.
Comment from Hotel Management
16 Mar 2024 by Hotel Manager, Hotel Management
Dear Shameka,Thank you for taking the time to share your feedback. We're delighted to hear that you had a good stay with us. Your satisfaction is important to us, and we hope to have the pleasure of welcoming you back for another wonderful experience in the future.Best regards,Hotel Manager
by A verified traveler
Posted 10 Mar 2024
Good place
Comment from Hotel Management
11 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your positive review and giving us a 5 out of 5 rating! We are thrilled to hear that you had a good experience during your stay. Providing a comfortable and enjoyable environment for our guests is our top priority. If there are any specific aspects you appreciated or any suggestions for improvement, feel free to let us know. We value your feedback and hope to welcome you back for another excellent stay in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 9 Mar 2024
Comment from Hotel Management
11 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your positive review! We're delighted to learn that you had a wonderful experience during your stay and that you rated us 5 out of 5. Providing excellent service and a comfortable environment for our guests is our priority, and we're glad we could meet your expectations. If there's anything specific you enjoyed or any suggestions you have, please let us know. We appreciate your feedback and look forward to hosting you again in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 8 Mar 2024
Charlie was one of the rudest people I’ve met in my life! I had to extend my stay for work twice. The first time i extended I went the the front desk and signed whatever paperwork he needed me to. The second day Charlie made me check completely out of the room and told me to come back at 2pm to recheck in. I am a former flight attendant and in all my years of traveling have I ever been asked to check out, pack my things and then come back.
Comment from Hotel Management
11 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your experience, and we sincerely apologize for any inconvenience you faced during your stay. It's disheartening to hear about the issues with the extension process, and we understand the frustration it may have caused. We will address this matter with Charlie to ensure better communication and service for our guests. Please be assured that we value your feedback, and your concerns will be used to improve our procedures. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.Sincerely,Hotel Manager
by A verified traveler
Posted 8 Mar 2024
The manager was rude. I had made a reservation that i forgot to add an additional day to and was called at my room for check out. I told him about the confusion and asked if it was alright to wait for my husband ro get in from work. It was a d
SATURDAY, So he would have gotten off at 2pm and would have fixed our reservation. He told me i would still have to check out and re check back in. I have never heard of that. Neither had i heard of calling the headquarters and listing the current reservations. So i just gave in and packed. My husband missed two hours of work as he is a mechanic. Ive also seen a family get put out for similar. I packed and left. We came back after 5 pm and checked back in. Only to go from room 262 which is the best room on property, to going to room 158 which is a crack head room smelled bad and chipped paint mold and stomping from people that cant seem to sleep at all. Theres only 2 good rooms there and its fighting teeth and nails to get either of them. They will check all guest that book online into one of these horrible not up to standard rooms. Its worth 35 a night and after re checking back in 158 phone didnt work. My whole stay was evolved around 🙄 asking them to fix it. The manager he is the worst human i cant even stand it. I ask that any guest staying or planning to make a new reservation, take this into consideration. Also ive had someone scratch my car two different times and they refused to assist in helping me with who did it
Comment from Hotel Management
11 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the numerous inconveniences you faced during your stay. It's disheartening to hear about the issues with your reservation, room changes, and the lack of assistance regarding your car. This falls far below our standards, and we are truly sorry for the frustration and inconvenience caused. We take your feedback seriously and will address these matters with the staff involved to ensure better service for our guests. Please know that your concerns are being taken seriously, and we appreciate your understanding. We hope to have the opportunity to make it right on any future visits.Sincerely,Hotel Management
by A verified traveler
Posted 4 Mar 2024
Comment from Hotel Management
6 Mar 2024 by Hotel Manager , Hotel Management
Dear Michael Polk,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager
