Ratings based on 732 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Jun 2024
In the incident to complete a refund, as a customer I faced challenges with the checkout process and seeking assistance from a representative. Despite the lack of support in checking out early and obtaining a refund, they were redirected to Expedia for help. However, I felt down when Expedia indicated that they could only be reached via email for resolution, leading to a sense of disappointment and dissatisfaction with the customer service experience.
Comment from Hotel Management
12 Jun 2024 by Rebecca, Hotel Management
We are so sorry that you feel that the issue was not resolved. Our records don't show an early checkout. Was this because you didn't receive confirmation that you would be refunded? Did you then decide to stay?
by A verified traveler
Posted 30 May 2024
needed a place close to home because electricity was out from storm
Comment from Hotel Management
12 Jun 2024 by re, Hotel Management
Thank you so much for your feedback. We hope to see you again soon.
by A verified traveler from Willis
Posted 29 May 2024
Staff put in extra effort to check us in after a storm Blew through disrupting their system. . Much appreciated
Comment from Hotel Management
12 Jun 2024 by Rebecca, Hotel Management
We appreciate your feedback. We are pleased that our front desk staff was able to assist even though we had intermittent power outages.
by A verified traveler
Posted 27 May 2024
Truck was stolen from the parking lot
by A verified traveler
Posted 30 Apr 2024
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Comment from Hotel Management
30 Apr 2024 by Rebecca, Hotel Management
On behalf of our entire staff, I apologize that your stay was not exceptional. Additional information would be appreciated in order to follow up.Thank you.
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
30 Apr 2024 by re, Hotel Management
Thank you for your feedback, it is important to us. We are pleased that your stay was enjoyable and we hope you visit us again soon.
by A verified traveler
Posted 16 Apr 2024
Upon arrival to the hotel I was told the elevator didn’t work and we were put in a room on the 3rd floor. I explained I recently had surgery and could not climb stairs. I asked for a cancellation and was told I would still have to pay the $115 cancellation fee.
Comment from Hotel Management
16 Apr 2024 by Rebecca, Hotel Management
I am so sorry for your inconvenience. Please provide a bit more information, name, check in date, etc ., so that I might research why this occurred.
by A verified traveler
Posted 15 Apr 2024
The elevators were not working. We were promised on arrival that they will be repaired next day. They were not. We were also advised that we could switch to another hotel but, as we arrived by Uber and had lots of equipment that was not an option. The elevator problem make this stay almost unbearable.
Comment from Hotel Management
15 Apr 2024 by Rebecca, Hotel Management
On behalf of our entire staff I would like to apologize for your negative experience. The elevator repairmen are working diligently to get the elevator up and running. It was unfortunate timing. We hope you try us again in the future.
by A verified traveler
Posted 14 Apr 2024
Trucks are stollen from here very often. Elevator was broken, room wasn’t that clean and my bed wasn’t made each day. Also, the stairs were dirty.
by A verified traveler
Posted 7 Apr 2024
We stay at this Comfort Inn about every 60 days. The people are friendly….the food is good….the rooms are clean and the location is very good for us!
Comment from Hotel Management
22 Apr 2024 by re, Hotel Management
Thank you for taking time to post a review. Guest feedback is important to us. We hope you visit us again.
