Ratings based on 910 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
Smell in room wasn't pleasent. Carpet was dirty. People that aren't guest eating breakfast
Comment from Hotel Management
12 May 2024 by General Manager, Hotel Management
We apologize for the issues that you had. I do hope that you informed the desk staff so that we had the opportunity to make things right while you were here and move your accommodations. As for people eating that are not guests, people would only be aware of this if they see someone being escorted out by staff as we do not allow this.
by A verified traveler
Posted 10 May 2024
by A verified traveler
Posted 3 May 2024
They canceled my reservation without sending me email or anything. And I have find another place that night!
Comment from Hotel Management
5 May 2024 by General Manager, Hotel Management
Your reservation was not cancelled. Due to unexpected stayovers during a sell-out, we upgraded your standard room with 2 queen beds to a room with a king bed, a full-size pullout sofa, 2 televisions, and a whirlpool. You did not want a whirlpool in the room and that was all we had left. I apologize that solution was unsatisfactory to you.
by A verified traveler
Posted 20 Apr 2024
Beds are extremely uncomfortable, WiFi was down, and breakfast was lackluster. Staff were great!
Comment from Hotel Management
5 May 2024 by General Manager, Hotel Management
I apologize that our wifi was down during your stay. I do hope that you alerted staff to your discomfort so that we had the opportunity to find you bedding more suited to your particular liking.
by A verified traveler
Posted 4 Apr 2024
Staff has terrible attitude complaing they are short staffed. Had a terrible incident where staff walked into room at night while i was in bed.
Comment from Hotel Management
6 Apr 2024 by General Manager, Hotel Management
As it was explained to you, all of the Best Western systems went down at all properties. The staff member was trying to ensure that no guests were accidentally checked into occupied rooms. She knocked and received no answer so she tried to enter the room to see if it was inhabited. The latch was on so she was unable to enter or see inside the room. It was a hectic night. I apologize that you still did not understand the situation. We did not mean to inconvenience you in any way. You asked for your night to be comped and I granted it.
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
5 May 2024 by General Manager, Hotel Management
My apologies that your stay did not meet your expectations. Please feel free to reach out directly with feedback.
by A verified traveler
Posted 1 Apr 2024
by A verified traveler
Posted 19 Mar 2024
Smelt like smoke everywhere and the bed was very itchy
Comment from Hotel Management
27 Mar 2024 by General Manager, Hotel Management
I apologize that you had that experience. We are a completely non-smoking facility. Hopefully, you let the front desk know of any issues you had while you were at the property so that we had the opportunity to address them.
by A verified traveler
Posted 17 Mar 2024
We stayed Sunday through Tuesday, we had to check in three times before they had any available “clean rooms” and the lobby smelled like weed! And then when we get to room the room smelled like moldy wet carpet and still had trash in drawers, dirty socks under bed, roach in the drawer where the tv sat on, it was a complete mess! There was also no towels in bathroom, Ice machine did not work, we were on the second floor and the elevator was out of service. And I guess they don’t do maid service because the second night we stayed I had to ask for towels again! Definitely would never recommend anyone staying here, pay a little extra and go stay at the Hilton! And there is about three gentleman clubs down the street, wouldn’t recommend for families! A lot of commotion at night, just disgusting!
Comment from Hotel Management
18 Mar 2024 by General Manager, Hotel Management
I apologize that you stayed during a bad weekend. We had a new guy at the desk that was checking guests into rooms that weren't ready yet and our elevator was broken due to a guest. We are awaiting a new ice machine but until it arrives, we offer pre-bagged ice to every guest that asks. I hadn't heard anyone else mention a weed smell. However, I can understand that if you do not like the location, everything will seem the worst. This was a busy weekend of Rodeo so there were lots of people partying as I'm sure were in all hotels around the city. We do offer maid service in the room if you are staying more than 2 nights and offer towels upon request at any time. We have several families that stay with us regularly when visiting the city and there are no issues. I apologize again for your experience this weekend. This is not our normal level of guest service.
by A verified traveler
Posted 17 Mar 2024
