Ratings based on 168 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Apr 2024
No issues whatsoever. The staff were amazing!!!
Comment from Hotel Management
9 Apr 2024 by Rui Moniz, Hotel Management
Dear Gloria,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties.In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel
by A verified traveler
Posted 21 Feb 2024
The restaurant was excellent. The pool and sauna/steam room were very nice also. will be coming back!
Comment from Hotel Management
21 Feb 2024 by Rui Moniz, Hotel Management
Dear Brian,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties.In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel
by A verified traveler
Posted 2 Nov 2023 on Hotels
Comment from Hotel Management
7 Nov 2023 by Rui Moniz, Hotel Management
Caro Pedro,Muito obrigado pela sua avaliação!Valorizamos o feedback dos nossos hóspedes como uma oportunidade e um fator impulsionador no processo interminável de melhoria do nosso serviço e do Azoris Faial Garden - Resort Hotel.Ficamos muito satisfeitos por termos correspondido às suas expectativas e esperamos vê-la em breve no Azoris Faial Garden - Resort Hotel ou noutra das unidades da Azoris Hotels.No entretanto, caso pretenda fornecer-nos detalhes adicionais sobre a sua estadia, por favor contacte-nos através do nosso Apoio ao Cliente.Desejando tudo de bom,Sinceramente,Rui MonizDirector de HotelAzoris Faial Garden - Resort Hotel
by A verified traveler
Posted 1 Nov 2023 on Hotels
Comment from Hotel Management
7 Nov 2023 by Rui Moniz, Hotel Management
Dear Herbert,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are deeply sorry that we didn't meet your expectations. However, the absence of any comment makes it impossible to know in which services we fell short of expectations and, consequently, what we should do to remedy this eventual failure.Should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel
by A verified traveler
Posted 15 Oct 2023
Nice gardens, the hotel allows you to breathe. I didn't get to use the gym, but it looks good enough. Two swimming pools are great. Good breakfast. Centrally located in town, close to restaurants cafés and good hikes.
Comment from Hotel Management
23 Oct 2023 by Rui Moniz, Hotel Management
Dear Colm,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties.In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel
by A verified traveler
Posted 13 Oct 2023
It was great.
Comment from Hotel Management
23 Oct 2023 by Rui Moniz, Hotel Management
Dear Caron,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties.In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel
by A verified traveler
Posted 9 Oct 2023
Bathtubs are dangerous and beds are very uncomfortable.
Comment from Hotel Management
11 Oct 2023 by Rui Moniz, Hotel Management
Dear Galen,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are deeply sorry that we didn't meet your expectations. We will internally address the items that you highlighted, but I would like to give the following information:- our beds are rated at 8.7 by our guests and described as very comfortable. We even supply a topper if guests find the mattress too firm;- we can't identify exactly what you mean by "bathtubs are dangerous", but what we can say is that we provide a non-slip mat if guests feel safer doing so.We would love to have you back and to be able to change your perception about our property.In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel
by A verified traveler
Posted 4 Oct 2023
Comment from Hotel Management
30 Oct 2023 by Rui Moniz, Hotel Management
Dear Tema,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are deeply sorry that we didn't meet all your expectations. However, the absence of any comment makes it impossible to know where we fell short of expectations and, consequently, what we should do to remedy this eventual failure.Should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel
by A verified traveler
Posted 2 Oct 2023 on Hotels
Comment from Hotel Management
11 Oct 2023 by Rui Moniz, Hotel Management
Dear René,Thank you so much for your review!We value our guests' feedback as an opportunity and a driving factor in the never-ending process of improving our service and Azoris Faial Garden - Resort Hotel.We are very pleased to have lived up to your expectations and hope to see you soon at the Azoris Faial Garden - Resort Hotel or at another of the Azoris Hotels properties.In the meantime, should you wish to give us additional details regarding your stay, please contact us through our Customer Care.Wishing you all the best,Sincerely,Rui MonizHotel ManagerAzoris Faial Garden - Resort Hotel
by A verified traveler
Posted 25 Sep 2023 on Hotels
Comment from Hotel Management
27 Sep 2023 by Rui Moniz, Hotel Management
Caro Paulo,Muito obrigado pela sua avaliação!Valorizamos o feedback dos nossos hóspedes como uma oportunidade e um fator impulsionador no processo interminável de melhoria do nosso serviço e do Azoris Faial Garden - Resort Hotel.Ficamos muito satisfeitos por termos correspondido às suas expectativas e esperamos vê-la em breve no Azoris Faial Garden - Resort Hotel ou noutra das unidades da Azoris Hotels.No entretanto, caso pretenda fornecer-nos detalhes adicionais sobre a sua estadia, por favor contacte-nos através do nosso Apoio ao Cliente.Desejando tudo de bom,Sinceramente,Rui MonizDirector de HotelAzoris Faial Garden - Resort Hotel
