Ratings based on 974 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Richmond
Posted 3 Jun 2024
The hotel only had one of my bookings. The area was unsafe and the hotel was not clean
Comment from Hotel Management
4 Jun 2024 by GM Amber Brown, Hotel Management
You did have 3 total reservations one was for May 30th check out June 2nd and the other 2 were for June 2nd check out June 3rd. I apologize about any inconvenience's you had during your stay.
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
4 Jun 2024 by GM Amber Brown, Hotel Management
Thank you for your rating!
by A verified traveler
Posted 31 May 2024
First off when I arrived the front desk lady was very rude, I didn't feel welcome at all. Never seen her again after that and I was there a week. Everyone after that was very nice. I was very disappointed to learn the pool was closed and that was the reason I booked there. I felt I should of got a discount since they didn't advertise it on there website it was closed. The room and hotel is in a need for updating. The maid service was wonderful no complaints there.
Comment from Hotel Management
4 Jun 2024 by GM Amber Brown, Hotel Management
Thank you for your feedback! I apologize for the inconvenience of pool being down and having a mean clerk at check in. We did offer the chance to cancel at check in due to pool issues without penalty and we can not take the pool off the websites unless we fully close the pool and we are not just waiting on the new pump to be installed had to wait on shipment now just waiting on them to schedule to come out and get fixed.
by A verified traveler
Posted 26 May 2024
Staff were friendly & attentive…however pool was not open, sometimes people choose this hotel based on advertised available amenities…not informing clients that of amenities closure is in a way misleading.
Comment from Hotel Management
27 May 2024 by Gm Amber Brown, Hotel Management
Thank you for your feedback I have listed with third parties that we have pool down and even took it off on my end so I apologize that it is still showing. We are currently waiting for a new pump and for it to be installed.
by A verified traveler
Posted 26 May 2024
I was able to hear several of the guess fussing and some kids yelling and crying. The doors had light coming through it. I kept hearing the toilet flushing in the room beside me. I wish they would have sturdy doors and refrigerators that work alone with the T.V.
Comment from Hotel Management
28 May 2024 by GM Amber Brown, Hotel Management
Thank you for your feedback! I apologize for the inconvenience of hearing the room next to you I know this can be frustrating. We will look into this and see what we can do for future stays.
by A verified traveler
Posted 26 May 2024
The main lobby wall is nothing but mold, and the hallway tile going to the room's first floor is wobbly and coming up. The hotel room tile floor was coming up in the bathroom. The bathroom was dirty as well as the room. There was left over food in the fridge, the sheets were dirty.
Comment from Hotel Management
27 May 2024 by GM Amber Brown , Hotel Management
I apologize about the inconveniences you had during your stay we are currently waiting to get the lobby wall redone the mold was cleaned and stripped by serv pro and we also had a Hygenist come out and clear it as well it just needs redone and we have had issues finding contractors at this time but should be done within next 2 weeks. Once again I apologize for any inconveniences you had during your stay and will speak with staff and management as well as owner to get these issues resolved immediately.
by A verified traveler from Madison
Posted 19 May 2024
The absolute worst customer service experience I've ever had in my 62 years on Earth was with the front desk person that checked me in.
Comment from Hotel Management
21 May 2024 by GM Amber Brown, Hotel Management
I apologize for the inconvenience that you had with customer service. I have spoken with management and we have addressed the issues.
by A verified traveler
Posted 18 May 2024
Comment from Hotel Management
21 May 2024 by GM Amber Brown, Hotel Management
Thank you for your rating! I apologize for the inconvenience's you had during your stay.
by A verified traveler
Posted 18 May 2024
The room was fairly standard and cleanish. There was a light smell of mildew but not strong. The desk staff was very friendly and check in was quick and easy. The room does need some repair as the bathroo. Mirror is falling off the wall.
Comment from Hotel Management
21 May 2024 by GM Amber Brown, Hotel Management
Thank you for your feedback! I have addressed your concerns and we have corrected the issues.
by A verified traveler
Posted 12 May 2024
Much better than the LAQuinta Inn we stayed in @ Beavercreek OH!!!
Our room did not have a hair blow dryer. We had to borrow one from a neighboring room!
Comment from Hotel Management
13 May 2024 by GM Amber Brown , Hotel Management
Sorry for any inconveniences you had during your stay. We could have also got you a new hair dryer.
