Ratings based on 41 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
3.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jan 2024 on Hotels
Comment from Hotel Management
19 Jan 2024 by Lianne van Leeuwen, Hotel Management
Dear Anthony,I am so sorry so see that we failed to give you a positive experience at our hotel. We use our reviews as a learning tool, and I would appreciate receiving more details about what happened and what we can improve. My apologies for any inconvenience you caused, and please do not hesitate to contact me to discuss your stay in more detail. Warm regards, Lianne van Leeuwen, Hotel Manager
by A verified traveler
Posted 15 Dec 2023 on Hotels
Comment from Hotel Management
22 Dec 2023 by Lianne van Leeuwen, Hotel Management
Dear Rebecca,Thank you for rating your recent visit to Heavens Hotel. I am delighted you had a positive overall experience. I hope you liked our unique design, a modern hotel in an historic church, and our convenient location, right in the centre of Hoorn. It was a pleasure to have you as a guest, and we look forward to welcoming you again soon. I would appreciate it if you could recommend us to your friends and family. We all wish you a happy holiday season and a wonderful 2024!Warm regards, Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**
by A verified traveler from Rural valley
Posted 6 Dec 2023
This is a usual review. I had a small cough traveling to and checking into the hotel. About 3 hours later, I became really sick. Confusion, trembling and a mild fever. I checked online and was probably either the flu or COVID. I put on my mask and told them I felt sick and to bring me breakfast outside the door. I got some food and a COVID test kit. It was positive so I spent the next few days in my room. I felt better in a few days. The room was neat and clean but there were no exterior windows and the room was rather small. The staff were nice and did what they could to help me out. So I had several days in an interior room with nothing to do. Kind of a bummer but the hotel’s fault.
Comment from Hotel Management
7 Dec 2023 by Lianne van Leeuwen, Hotel Management
Dear James,Let me start by telling you how sorry we were that you got COVID-19 during your stay at Heavens Hotel. I am pleased to hear that our team took excellent care of you during your time of need. Please come and visit us next time your travel plans take you to Hoorn so that you can fully enjoy the facilities we offer and the lovely historic city of Hoorn. Warm regards, Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**
by A verified traveler
Posted 28 Aug 2023 on Ebookers
It,s nice to sleep in a church. With very good breakfast and staff.
Comment from Hotel Management
28 Aug 2023 by Lianne van Leeuwen, Hotel Management
Dear Marcel,Thank you very much for this fantastic feedback following your experience at Heavens Hotel and for sharing it on this platform. I am thrilled to see that you had a comfortable stay in our converted church and found our breakfast to be delicious. I am especially pleased with your comment regarding our team, as they do their utmost to ensure that all the requirements our guests might have are met. It is fantastic to see them succeed. It was a pleasure to be of service to you, and we all look forward to welcoming you back again soon. Warm regards, Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**
by A verified traveler
Posted 6 Aug 2023
I absolutely loved this hotel. The interior is beautiful as all the rooms are subtlety different in decor. Because this is a converted church, there are no outside windows, which might bother some people. However, I found the beds very comfortable, the aircon very responsive and due to the quietness I had a great night’s sleep. The breakfast buffet was very good and the waffles with strawberries were a family favourite. Staff were very friendly and helpful. Location is central and because of the size of the church, very easy to find your way back to!
Comment from Hotel Management
7 Aug 2023 by Lianne van Leeuwen, Hotel Management
Dear Richard,Thank you very much for your generous review following your stay at Heavens Hotel and for sharing your experience on this platform. I'm happy that you had a good night's sleep in the comfortable bed, that our team was helpful and friendly, and that you enjoyed the delicious waffles and strawberries from our breakfast buffet. Furthermore, I am pleased that you appreciated how our architects transformed the old church into a modern hotel. It was a great pleasure to welcome you as our guest, and we all look forward to seeing you again soon.Warm regards, Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**
by A verified traveler
Posted 29 Jul 2023 on Hotels
Comment from Hotel Management
31 Jul 2023 by Lianne van Leeuwen, Hotel Management
Dear Dereck,On behalf of the entire team of Heavens Hotel, we are delighted that you enjoyed your stay with us, and thank you for giving us this generous 10/10 rating. It means that we are on the right track, and this is really motivating indeed. We hope that you will come back and visit us again soon, and trust that you will share your positive experience with your friends and family. Until next time! Warm regards,Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**
by A verified traveler
Posted 21 Jun 2023
This property is in the middle of the town, and is absolutely gorgeous. From the moment you walk through the doors, you feel transported to a different time. The hotel lobby is open and bright with a stunning bar being the centre piece. We stayed on the second floor, the room were comfortable and well designed. Would definitely recommend a visit to Heavens Hotel, if not for a stay, definitely for a lunch on their outside patio.
Comment from Hotel Management
22 Jun 2023 by Lianne van Leeuwen, Hotel Management
Greetings from Hoorn,Let me start by thanking you for this fantastic feedback following your experience at Heavens Hotel and for sharing it on this platform. I appreciate you complimenting us on our beautiful interior design. Our architects did a wonderful job converting an old church into a modern and comfortable hotel, didn’t they? I am pleased that the weather allowed you to have a lovely lunch on our outside patio. Thank you for your recommendation, and on behalf of the entire team, we look forward to welcoming you back again soon. Warm regards,Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**
by A verified traveler
Posted 13 May 2023
The hotel was not easy parking but it was a quiet, good, comfortable and clean one.
Comment from Hotel Management
14 May 2023 by Lianne van Leeuwen, Hotel Management
Dear Mustafa,I am delighted you chose to stay at the Heavens Hotel. It is great to hear that you found our hotel comfortable and clean, and that you enjoyed the quiet environment, even though we are located in the centre of town. The surrounding streets are very narrow, and there are few parking spaces available. Fortunately, the city does have several parking garages and a large car park next to the train station, which are within walking distance. Thank you for your feedback, and we look forward to welcoming you again soon. Warm regards,Lianne van Leeuwen, Hotel Manager **SPECIAL OFFER – Quote “REVIEWS” when making a reservation, stay 3 nights or longer, and receive a complimentary bottle of Prosecco and a welcome gift in the room!**
by A verified traveler
Great little town hotel, just a little far.
Posted 26 Oct 2022 on HotelsThe hotel and town is absolutely stunning. Little awkward with the giant glass as a wall but just close the blinds and it’s no big deal.
There is a train that stops in Hoorn, but doesnt run 24hrs. Almost got stuck in town but luckily my server at a restaurant informed me.
I’d be back with a little extra planning to make the trek to and from the city.
Comment from Hotel Management
27 Oct 2022 by Lianne van Leeuwen, Hotel Management
Dear Garrick,Thank you for choosing Heavens Hotel during your last visit to Hoorn. I am thrilled you thought our hotel and the old city centre of Hoorn stunning. I am happy the alert waiter informed you about the train service stopping at night. Thank you again for your stay, and I hope to get the opportunity to welcome you again soon. Warm regards,Lianne van Leeuwen, Hotel Manager
by A verified traveler
Posted 13 May 2024
